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APC_LLC
Paper Tape
Posts: 2
Registered: ‎04-27-2017
Location: US
Views: 1,562
Message 1 of 9

Yoga 710-15ISK Laptop (80U0) - Ghost Touch Issue

I've been having random ghost/phantom touch issues with the touchscreen on my laptop. Tried the known LG firmware fix, but that was a no go. Has anyone else experienced this issue with this particular model or know if there is another fix?

bryanak
Punch Card
Posts: 35
Registered: ‎04-27-2017
Location: US
Views: 1,482
Message 2 of 9

Re: Yoga 710-15ISK Laptop (80U0) - Ghost Touch Issue


@APC_LLC wrote:

I've been having random ghost/phantom touch issues with the touchscreen on my laptop. Tried the known LG firmware fix, but that was a no go. Has anyone else experienced this issue with this particular model or know if there is another fix?



I have the same problem with you ,  I have tried anyway to deal but doesn't work. now the only thing I can do is close the touch screen driver in control pannel.  if you find someway to fix it ,pls tell me , thank you.

Highlighted
Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 1,442
Message 3 of 9

Re: Yoga 710-15ISK Laptop (80U0) - Ghost Touch Issue

Hello APC_LLC

Thanks for using the Lenovo forums.


Try to download the Video and Chipset drivers for the unit from the support page.

 Make sure to reboot after an update.

 

Also, try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.

(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal

Hope this helps, let us know how you get on.


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bryanak
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Posts: 35
Registered: ‎04-27-2017
Location: US
Views: 1,412
Message 4 of 9

Re: Yoga 710-15ISK Laptop (80U0) - Ghost Touch Issue

thx for your help, by your suggestion, you mean that this issue is made by  static? 

 

and It should be nothing more than a firmware update or driver update from all?

 

do you think so?

bryanak
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Posts: 35
Registered: ‎04-27-2017
Location: US
Views: 1,411
Message 5 of 9

Re: Yoga 710-15ISK Laptop (80U0) - Ghost Touch Issue


@Krakken wrote:

Hello APC_LLC

Thanks for using the Lenovo forums.
 

Also, try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.

(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal

Hope this helps, let us know how you get on.


I have tried to follow your advice by a static discharge when this issue happens again, when restart it looks like in right position, now hope this issue can't happens again.

APC_LLC
Paper Tape
Posts: 2
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Location: US
Views: 1,386
Message 6 of 9

Re: Yoga 710-15ISK Laptop (80U0) - Ghost Touch Issue

This didn't help my issue. I still experience phantom touches.

bryanak
Punch Card
Posts: 35
Registered: ‎04-27-2017
Location: US
Views: 1,380
Message 7 of 9

Re: Yoga 710-15ISK Laptop (80U0) - Ghost Touch Issue


@APC_LLC wrote:

This didn't help my issue. I still experience phantom touches.


It looks like all right when I used this method, but I don't know if this issue can happens again?

bryanak
Punch Card
Posts: 35
Registered: ‎04-27-2017
Location: US
Views: 1,361
Message 8 of 9

Re: Yoga 710-15ISK Laptop (80U0) - Ghost Touch Issue

close the always on usb function in bios, try
netmouser
Fanfold Paper
Posts: 22
Registered: ‎05-12-2017
Location: US
Views: 1,347
Message 9 of 9

Re: Yoga 710-15ISK Laptop (80U0) - Ghost Touch Issue

This is not limited to Lenovo.  A google search shows a lot of brands have this issue too.

 

I use my small usb HP wireless mouse and have no problems.  Change settings to deactivate the touchpad if the wireless mouse is attached.

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