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8 Posts

01-17-2012

RI

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Yoga 710 - Shut Down Loop When on Battery

2017-05-28, 18:29 PM

Recent issue that started in the last week but I have not made any changes to the system other than potential Windows automatic updates. When on battery my Yoga shuts off anywhere between 1-5 minutes. This problem is continunous until I plug the AC power back in. Went through settings and I cannot figure out what is causing this. Battery is fully charged and indicator reads as such. Has anyone had this issue?

 

Admin note: threads merged, subject lines may vary

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8 Posts

01-17-2012

RI

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Re: Yoga 710 - Shut Down Loop When on Battery

2017-05-28, 18:58 PM

Edit: I noticed that when I unplug the AC Power, the battery light indicator next to the charging port started to blink orange after about a minute. Battery indicator in the task bar still shows 95% percent and the battery has been plugged in long enough that it should be fully charged. However, the light does not blink every time. Last time I unplugged it the light never came on but the computer shut down after about one minute.

 

Does anyone know how to force the battery to cycle?

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3811 Posts

12-24-2015

IN

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Re: Yoga 710 - Shut Down Loop When on Battery

2017-05-29, 5:57 AM

Hi, Dcast  –

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Do this test -

1) Switch off the laptop.

2) Disconnect power supply. Keep the battery connected.

3) Try to Turn ON the laptop.

 

If the laptop does not turn ON, the battery is faulty.

 

Also, Try turning the laptop off, removing the battery, unplug the AC adapter, press and hold the power button for thirty seconds, install the battery back into the laptop but don't connect the power cable and try to start the laptop on battery power. 

Make sure when you are plugging the cord in for the laptop that you plug it in the normal orientation as if it still had the grounding plug so you don't reverse the polarity of the socket. I don't think it should affect anything, but it's probably better to just keep it plugged in correctly.

 

Update us how it goes.

 

 

 

 

Regards,         

 

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8 Posts

01-17-2012

RI

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Re: Yoga 710 - Shut Down Loop When on Battery

2017-05-30, 1:52 AM

Hello,

 

I tried the first test and the computer turns on without an issue. However, it still turns off after about a minute. 

 

I had hoped to discover there was some type of software bug prior to opening up the laptop but I am going to search for the right size torque screwdriver now and attempt test two. I will provide an update. 

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8 Posts

01-17-2012

RI

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Re: Yoga 710 - Shut Down Loop When on Battery

2017-05-30, 2:07 AM

Looked around but I don't have any screwdrivers small enough to open the back casing so I won't be able to access the battery. The computer is only about seven months old and does not have any issues when on AC power so I am thinking there is some type of faulty battery issue. I may just submit a warranty claim. I was hoping to avoid doing so if there was a software fix. 

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3811 Posts

12-24-2015

IN

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Re: Yoga 710 - Shut Down Loop When on Battery

2017-06-01, 7:23 AM

This could be a faulty battery. This usually happens if the battery is not communicating with the system properly.

 

Kindly contact Lenovo service centres for better assistance.

Schedule a Call-back for faster support

English 24 hours a day 7 days/week 

During business hours, you may also engage with live chat support.

 

Update us how it goes.

 

 

 

 

Regards,

 

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1 Posts

06-09-2018

US

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  • Message 7 of 17

YOGA 710 15IKB keeps turning off itself

2018-06-09, 4:00 AM

It keeps turning off itself in a few minutes after unplugged even though the battery is fully charged.  Resetting it to reinstall Windows didn't make any difference.  It doesn't appear to be a thermal issue because it runs OK when plugged in.  I wonder if there's anything else to try before returning it for repair or replacement under warranty.

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1 Posts

10-07-2018

US

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  • Message 8 of 17

Yoga 710 keeps shutting down randomly despite full battery

2018-10-07, 21:14 PM

I've had my Yoga 710 for about a year now and it's never had any issues. However, I was using it yesterday and it randomly shut off. Since then, every time I attempt to use it without plugging it in, it will shut down after a few minutes. It will only stay on if I keep it plugged in despite the battery saying it's 100%.

 

I'm not too good with technology so I'm not really sure what the problem could be. I checked all my hardware and there aren't any issues. My laptop is also up-to-date with Windows updates.

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9711 Posts

11-30-2015

PH

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  • Message 9 of 17

Re: Yoga 710 keeps shutting down randomly despite full battery

2018-10-08, 3:33 AM

Hi sarrahhc,

 

Welcome to the Community Forums.

 

You can follow try checking operational charge here on page 22.

 

Software readings may not be as accurate when the battery starts getting degraded but still being detected functional.

 

Physically try observing the battery status indicator (page 28). If it is currently blinking amber then it indicates 5% charge or less. While the laptop is off, connected the charger for 2-3 hours without turning on. We expect that the blinking amber should turn white (20-80% charge). 

 

Update us how it goes.

 

Regards



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1 Posts

12-04-2018

US

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  • Message 10 of 17

Re: Yoga 710 keeps shutting down randomly despite full battery

2018-12-04, 15:44 PM

 i have the exact same issue. i reset the computer totally with a fresh windows install to rule out a software issue. problem persisted. please help

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Re: Yoga 710 keeps shutting down randomly despite full battery

2019-02-03, 16:27 PM

I'm having the same problem with my Lenovo YOGA 710-15IKB. Operates normally on AC power. Random hard shutdowns to black screen every 1-5 minutes on battery power. Battery is always fully charged and holds a charge. I can reboot on battery and it will start up normally, indicating battery has enough power to reboot (and has enough charge to cycle through like this for hours if I keep restarting the machine).

 

Lenovo, what gives? Do you have a solution for your customers experiencing this problem?

 

Will cross-post this message on the two other threads addressing this issue:

 

Admin: threads merged, links removed

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1 Posts

02-20-2019

US

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  • Message 12 of 17

Re: Yoga 710 keeps shutting down randomly despite full battery

2019-02-20, 19:56 PM

I have the same problem with random shutdowns, except it only happens when my computer is plugged in.

 

Lenovo, I spent too much money on this laptop for this significant of a malfunction.  Please let us know how to fix it!

 

I have a 710-11IKB.

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7383 Posts

09-04-2014

SK

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Re: Yoga 710 - Shut Down Loop When on Battery

2019-02-03, 16:38 PM
 

Andy

 

English Community Administrator
Lenovo eServices

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7383 Posts

09-04-2014

SK

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Re: YOGA 710 15IKB keeps turning off itself

2019-02-03, 16:36 PM
 

Andy

 

English Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points 
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1 Posts

03-26-2019

GB

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  • Message 15 of 17

Re: Yoga 710 - Shut Down Loop When on Battery

2019-03-26, 15:42 PM

Hi Guys, I have been having the same crashing problem on battery on my Yoga 710 - I followed the info regarding removing the battery, holding down the boot button for 30 secs and then reinstalling the battery and restarting - my battery always stayed at 96%, after battery removal and install it shows 76%. The procedure works because I have been running on battery for the past hour without any problems. Hope this helps.

 

Update: I've just pluged back in the mains lead after 2 hours of use on the battery and it started to recharge the battery again I've never seen the battery start recharging before the batttery removal and install.

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1 Posts

04-27-2019

US

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  • Message 16 of 17

Re: Yoga 710 - Shut Down Loop When on Battery

2019-04-27, 20:11 PM

Made an account to help others in this post 

 

reviving a 2 year old thread LETS GOOOO

posting this it is April 27th 2019

 

I found the fix 

 

 

 

what I run:

I have a YOGA 720 that I bought 2 years ago which I use for doing my illustration work. same symptoms as OP.

 

Symptoms that I found:

- when unplugged running on battery it shuts off after 1 minute and 58 seconds of inactivity 

- all settings changed to keep it from falling asleep or shutting off for power saving were disabled, (even with the registry added setting fix: which adds "system unattended sleep timeout setting).

- unplugging the power cord from the laptop has the indicator light flash/ flicker orange quickly.

- Thermals show no overheating, CPU running at normal 25% capacity with no apps running

- using a Hardware temp reader program, Right before shut off GPU Temp reading blinks to zero (probably means nothing but CPU temp stayed up until black screen).

 

 

THE FIX: Pretty much open the inside of your laptop up and unplug the battery from the motherboard

 

1. flip the laptop over and remove the backplate by unscrewing the 9 screws on the back

 

2. once open unplug the battery from the motherboard,

 

*I Highly recommend unscrewing the battery also because the connector the battery uses to connect to the motherboard is pretty stuck in there, and you may need some delicate leverage from having the battery free to move it out of the way to slide it out and not damage the surrounding circuitry *

 

3. hold the power button down for 30 seconds, I dont know if this does anything but why not lets do it all!

 

4. screw the battery back in (its 4 screws on a 720 yoga, and plug it back into the motherboard and put the backplate back on

 

5. turn on the computer with battery power, mine was down to 50% on a full charge when I did this and it was only unplugged for less than a minute.

 

I am writing this maybe 10 minutes after doing this fix if I have any issues I will edit this post but so far so good!

(reasons for this battery issue are still unknown so please Lenovo use this and find out why this is happening to us)

 

cheers

 

 

 

 

 

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1 Posts

05-16-2019

US

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  • Message 17 of 17

Re: Yoga 710 - Shut Down Loop When on Battery

2019-05-17, 15:06 PM

Will this work with my yoga 910? I am having the exact same issue. It started with the 910 seeming to be able to stay on battery for less and less time over the last few week to now it dies immediatley when disconnected from battery. 

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