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ajg123
Paper Tape
Posts: 4
Registered: ‎11-01-2018
Location: US
Views: 281
Message 1 of 6

Yoga 710 USB "Driver Error"

Trying to hook up my lenovo yoga 710 151kb to a projector. My micro hdmi somehow got damaged, so now I am trying to use my usb port. When I plug in my USB adapter, it recognizes but then says "driver error". I have done the following already and it has NOT worked: 

1. uninstalled my usb hub drivers and reinstalled 2. Try to update all USB drivers 3. Update all driver on computer 4. Update Windows 5. Update chip set 6. Try other adapters 7. Went through all Lenovo updates 8. Changed power options to USB 

 

There may have been other things I have tried, to be frank I am at a loss here. FYI running os windows 10 home.

 

Help me please.

 

Side note, Lenovo, what is up with the micro HDMI. Used the connection 3 times and somehow it got damaged. Adult owned always in a case when traveling. Seems like a manufacturing issue.

Retired Support Specialist
Posts: 184
Registered: ‎08-01-2018
Location: PH
Views: 252
Message 2 of 6

Re: Yoga 710 USB "Driver Error"

Welcome to the Community Forums!

 

Apparently, the USB ports of the Yoga 710 does not have PCIe lanes from the GPU, meaning it does not have the capability to provide display output to an external display or projector. This only indicates that the USB port of this laptop is only for data transfer. 

 

Have you already tried to have the micro HDMI port be seen by a technician? You could reach our Customer Care for repair options. You could look up the number to call in your country in this link: https://pcsupport.lenovo.com/sk/en/supportphonelist?Source=social_eservices&Medium=LITHIUM&Term=eSer.... Or you could visit our partnered Service Providers. You could look them up and their details in this link:https://lenovo.secure.force.com/bplocator/ , simply filter the list by the country or city.



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ajg123
Paper Tape
Posts: 4
Registered: ‎11-01-2018
Location: US
Views: 245
Message 3 of 6

Re: Yoga 710 USB "Driver Error"

I went into Best buy and they wanted $85 to send in the computer then estimated another $250 to fix the issue. No way I am going to spend that kind of money on a $900 computer. Thats 30% of the cost! What I would like to see is for Lenovo to step up and fix this since I used the Micro port 3 times and now its broken. Plus as of right now I don't have the time to send off my CPU since I have a presentation, now Im just screwed.

Social Support Agent
Social Support Agent
Posts: 440
Registered: ‎08-01-2018
Location: PH
Views: 243
Message 4 of 6

Re: Yoga 710 USB "Driver Error"

Is the laptop still under the warranty? Each of our units sold in the market are individually tested and evaluated for optimum performance and durability. That is also a reason why we have limited warranty included in our products. If in case it has any hardware failure within a year, we will cover it under the warranty agreement as long as there is no physical damage to the laptop. Is there a physical damage on the Micro HDMI port? If none and the laptop is still under the warranty, we recommend you to get in touch with our phone support to request for a repair.



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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ajg123
Paper Tape
Posts: 4
Registered: ‎11-01-2018
Location: US
Views: 241
Message 5 of 6

Re: Yoga 710 USB "Driver Error"

When the tech at Best buy looked at it the port was damaged, yet there is no damage anywhere on my laptop. I have never dropped it or anything like that. The micro HDMI is just a horrible design. It is NOT under warranty,  I purchased in March of 2017, so its been 1 year 8 months, but I was dealing with this issue for 3-4 months thinking that the cables i was buying were faulty. Never had it crossed my mind that the actuall port was damaged, as in all my years and laptops, never had that happen.

ajg123
Paper Tape
Posts: 4
Registered: ‎11-01-2018
Location: US
Views: 216
Message 6 of 6

Re: Yoga 710 USB "Driver Error"

Just got off the phone with your warranty department. It seems that Lenovo as a company is not actually worried about customer retention. With my computer, a port, should not break within the time frame that it did. The fact that Lenovo will not make this right or offer valid solutions is dissapointing. The micro HDMI port is an issue on this PC, and many people have had this issue. For a manufacturer to ignore this issue is a delinquent business practice, and bad customer service. I have worked in customer service for numerous years, and theres a decision to make to either have short term customers, or long term repeat customers. It has been made apparent that Lenovo is after the quick dollar. Now in my new postion working within the stock market and such, I will be sure to not advise anything associated with Lenovo as it seems there customer base will not be returning on a normal basis. It is unfortunate that Lenovo has taken this stance, but I will make sure that all of my customers, as well as the 3,000+ other associates of mine are fully aware of how this company chooses to do business. 

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