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BeardedSerb
What's DOS?
Posts: 3
Registered: ‎10-16-2018
Location: US
Views: 107
Message 1 of 6

Yoga 710 - When typing G or H it adds \ until i hit backspace

When typing G or H it adds \ until i hit backspace, and wont stop until I do.

 

Any suggestions?

Social Support Agent
Social Support Agent
Posts: 288
Registered: ‎08-01-2018
Location: PH
Views: 86
Message 2 of 6

Re: Yoga 710 - When typing G or H it adds \ until i hit backspace

Hi BeardedSerb!

 

Welcome to the community forums.

 

Could you try to test your keyboard from a third party online keyboard tester and check if the error will show on the tester? Click here http://www.keyboardtester.com/ and let us know how it goes.



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BeardedSerb
What's DOS?
Posts: 3
Registered: ‎10-16-2018
Location: US
Views: 66
Message 3 of 6

Re: Yoga 710 - When typing G or H it adds \ until i hit backspace

Same results, ive noticed that the arrow keys either input spaces or adds front slashes. 

Social Support Agent
Social Support Agent
Posts: 71
Registered: ‎09-06-2018
Location: PH
Views: 46
Message 4 of 6

Re: Yoga 710 - When typing G or H it adds \ until i hit backspace

Hi BeardedSerb,

Please do try these troubleshooting steps that may help in resolving this issue.
- Again check the Keyboard settings, check if the region and language are all set to United States.
- Uninstall all Hotkey software (mostly used for games)
- Go to Device Manager and look for anything related to Hotkeys. 
- Do System Resore, bring it back to a date or time before the issue started happening.
- Lastly, try to use either an external keyboard or a On screen keyboard.
- If it works fine with both the On screen and external keyboard it's a hardware problem then.

 

Here's how to do system restore: https://support.lenovo.com/us/en/solutions/ht501548. Under solution make sure you select start to restore your PC tab.

 

Please let us know.



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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BeardedSerb
What's DOS?
Posts: 3
Registered: ‎10-16-2018
Location: US
Views: 42
Message 5 of 6

Re: Yoga 710 - When typing G or H it adds \ until i hit backspace

Hello!

 

I have done all of the above and and still having issues, looks to be a hardware issue

Social Support Agent
Social Support Agent
Posts: 150
Registered: ‎08-02-2018
Location: PH
Views: 33
Message 6 of 6

Re: Yoga 710 - When typing G or H it adds \ until i hit backspace

Hello! I recommend to contact our support team for repair request. 

 

877-453-6686 
Schedule a Callback for faster support
English
24 hours/day 7 days/week
Lenovo Products
 
 
Thanks. 



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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