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10-31-2016

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Yoga 710 - Wi-Fi problem with new Yoga - Please help

2016-10-31, 16:22 PM

Lenovo - 2-in-1 15.6" 4K Ultra HD Touch-Screen Laptop - Intel Core i7 - 16GB Memory - NVIDIA GeForce GTX 940MX - 256GB SSD - Pearl black (Model: 80V50009US) purchased 10/28/2016. Brand new straight from the box is unable to connect to the home Wi-Fi. It sees the Wi-Fi and knows the pw is correct, but it fails to connect and says try again. What am I missing? I've talked to Lenovo support 2x and Verizon/Fios support 2x and neither has the answer. I am about to return the machine to Best Buy. Any suggestions?

 

Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.

 

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2 Posts

10-31-2016

US

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21 Page Views

  • Posts: 2
  • Registered: ‎10-31-2016
  • Location: US
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  • Message 2 of 3

Re: Wi-Fi problem with new Yoga - Please help

2016-10-31, 17:20 PM

The laptop is a YOGA 710-15IKB and the wi-fi adapter is Qualcomm Atheros QCA61x4.

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1 Posts

03-28-2017

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Re: Yoga 710 - Wi-Fi problem with new Yoga - Please help

2017-03-28, 19:11 PM

Same exact issue here, and the only workaround is disabling and then re-enabling the qualcomm device in the device manager.

 

Come on Lenovo, I know you are better than this!

 

Funny thing is that I have an older y700-15acz that is on the same network and router and it has absolutely no problems whatsoever. So I reasonably certain that there should be nothing on the router that needs changing. I can't keep disabling and reseting the device in device manager on a brand new laptop, that is unsat!

 

Get us a good fix please Lenovo! 

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