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knvoigt
Paper Tape
Posts: 1
Registered: ‎09-06-2018
Location: US
Views: 608
Message 1 of 2

Yoga 710 Won't Turn on

This past weekend, I was using my Yoga 710- no issues.

I then tried to connect my phone via USB to my computer- and it wouldn't show my phone... which I know I had done in the past with no issues.  Then I got the blue screen- and "Something when wrong, Windows needs to restart"- and a progress bar.  It restarted fine- I went to try my phone again- and it still was not working.  Then I remembered the cord I was using was a "Charge" only cable- not a data cable- I unplugged it, and got Blue screen error again... however it got stuck on the progress screen, so I had to manually reboot- here starts my issue.

It will not restart- the power light is light- and when I plug it in- the charger light works...  I tried pressing the power button 10x- and got it to restart- 1 time, but it turned off again after that.

Since then- I have nothing beside a power light that turns on (and off if I press and hold).  I tried draining the battery- to where it would flash at me it was low when I tried to restart, nothing.  I took it apart- disconnected the battery for bit- and also tried to hold the power button down for 30 seconds, reassembled- still nothing.

I tried using a paperclip and the reset button- still no response..

I am thinking it was a corrupted driver that caused the restarts- and maybe it is stuck?

Sr Support Specialist
Posts: 8,379
Registered: ‎11-30-2015
Location: PH
Views: 579
Message 2 of 2

Re: Yoga 710 Won't Turn on

Hi knvoigt,

 

Welcome to the Community Forums.

 

Try another power drain.

Have the machine completely off and unplugged from the charger. Press down the the power button for 8 seconds. Attempt to power on using the normal power button and observe the battery and power indicator.

 

How does it go?

 

Repeat the same steps and connect back the charger. Use the paper clip end on the Novo button. Connect it to any external monitor if available to isolate LCD display issue. Press caps lock and numlock button to see if any light shows up.

 

Any display on the LCD showing Novo menu?

Would the caps and num lock key show any led activity?

 

If it stays with the same black display with solid power even with the external monitor, then we can guess a probable No POST (failed power on self test) issue. A probable internal hardware issue causes this so calling technical support for in-warranty repair is the next step.

 

Update us how it goes.

 

Regards



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