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08-30-2017

EE

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Yoga 710 not turning on without power supply plugged in

2017-08-30, 10:34 AM

Hello,

 

Just bought a new shiny Yoga 710 14. Have a very weird issue:

- Laptop switches on with power adapter connected, without it pressing On button does not trigger anything. Tried pushing it for 30sec, 1 min - no luck. When I plug adapter works perfectly, when I remove adapter while ON - everything works perfectly. Battery charges and discharges normally

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11107 Posts

11-30-2015

PH

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Re: Yoga 710 not turning on without power supply plugged in

2017-08-30, 18:12 PM

Hi Valeriia,

 

Welcome to the Community Forums.

 

Try changing the power option and change current setting to High Performance if there should be any difference.

Check with the support website for any need to update BIOS and drivers (such as chipset and video).

Restart after update and shutdown the machine ensuring that it was not on any hibernate setting.

 

The battery is internal and so it would be better calling in technical support and have them informed of the issue if you would have the same issue with an update BIOS.

 

Update us how it goes.

 

Regards

 



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