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francasado
Paper Tape
Posts: 2
Registered: ‎07-06-2017
Location: ES
Views: 314
Message 1 of 3

Yoga 710 shuts down when plugin a device on always on USB

Hi there,

 

I'm experimenting some troubles when I plug an Ethernet adapter (TECKNET HU043-V3) on the "always on" USB port, the laptop shuts down inmediatly (seems like a power supply issue).

 

Is anybody getting this kind of issues? If I plug the same adapter into the other usb port, it works fine. I tried also to plug the same adapter in other computers and nothing happened.

 

Thanks in advance!!

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 243
Message 2 of 3

Re: Yoga 710 shuts down when plugin a device on always on USB

Hello Francasado

Thanks for using the Lenovo forums.


Try to download the Chipset drivers for the unit from the support page.

 

Make sure to reboot after an update on the unit.


Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.

(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal

Hope this helps, let us know how you get on.


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Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...
francasado
Paper Tape
Posts: 2
Registered: ‎07-06-2017
Location: ES
Views: 210
Message 3 of 3

Re: Yoga 710 shuts down when plugin a device on always on USB

I tried those steps twice, no luck... Smiley Sad

I also tried to turn off the always on, nothing worked...

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