04-10-2017 08:55 AM - edited 04-10-2017 09:13 AM
I have a 14 inch Yoga 710.
Today I used my computer for coding in lab for a while and after a turned it off I connected my phone to the always-on USB port as I sometimes do. Put my computer in its sleeve and also in my bag and my phone to my pocket, connected to the USB port charging. But the cable I used was a little damaged and only conducts electricity in specific positions. It is throughly isolated though, no leakage. While I was outside, walking, I realized that my phone was connecting and disconnecting and thus vibrating very frequently. Thinking I would connect it in class in a position where it would continuously charge, I disconnected it and after I came to class reconnected it to the same port. After a while I realized it was not charging, so I thought I'd turn the computer on and then connect. However, though the power light was on and it was at 70-80%, neither the screen nor the keyboard turns on. I suspect I damaged the battery. Is there a solution I can try without physical intervention? If not, I will take it to service tomorrow. I need my computer to work properly this week. Thanks in advance.
04-10-2017 10:36 AM
Hi yoga_bear ,
Welcome to the Community Forums.
Without any connected device , try to reconnect the ac charger back and check the battery status led (page 28).
Try powering the machine by pressing the power button and check the power indcator if it would turn on.
Turn it off aain and use the Novo button (inserting a pin ) as it should also turn on the laptop with a Novo Menu appearing onscreen. Check again on the power led ,display and keyboard .
If same issue then I would suggest calling in technical support or the service center for needed service.
04-10-2017 10:51 AM
Thank you for your response. I followed the steps.
This is actually the second time I tried these with the AC adapter on. Might letting it run out of battery somehow help? I'm trying that at the moment.
04-10-2017 11:45 AM
Hi yoga_bear ,
The Yoga 710 should run even without the battery but the issue is the display or failed to continue post (power on self test). Using the novo button should allow Novo Menu that exist outside Windows but still no display or menu screen.
Try to connect on any external monitor to confirm that the machine failed to boot to Windows .
Usually removing battery and unplugging the machine to drain flea power by pressing the power button down for 12 seconds helps. Since the machine have covered warranty , you are not required to open up the cover and instead call in technical support for warranty service.