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Isketch
Paper Tape
Posts: 4
Registered: ‎06-11-2019
Location: US
Views: 175
Message 1 of 7

Yoga 720-12IKB - Touchscreen NOT WORKING

Several days after an update (April 2 i think) my Touchscreen stopped working, have tried many of the solutions to no avail.

nedo123
What's DOS?
Posts: 1
Registered: ‎06-11-2019
Location: BA
Views: 147
Message 2 of 7

Re: Yoga 720-12IKB - Touchscreen NOT WORKING

Hey Isketch,

 

Are you certain that the problem occurred after an update? If that is the case, then the problem is the drivers...

 

-Nedim

Isketch
Paper Tape
Posts: 4
Registered: ‎06-11-2019
Location: US
Views: 134
Message 3 of 7

Re: Yoga 720-12IKB - Touchscreen NOT WORKING

I'm pretty sure, i have updated my drivers, but i was thinking i need to downgrade them.

I have changed the Bios to a preious version as well.

I have deleted the HID touchscreen device in the device manager. restarted and it came back bu the problem wasn't resolved. 

Isketch
Paper Tape
Posts: 4
Registered: ‎06-11-2019
Location: US
Views: 82
Message 4 of 7

Re: Yoga 720-12IKB - Touchscreen NOT WORKING

Any help?

How would i go about a warranty claim?
Social Support Agent
Social Support Agent
Posts: 531
Registered: ‎08-02-2018
Location: US
Views: 74
Message 5 of 7

Re: Yoga 720-12IKB - Touchscreen NOT WORKING

Hi!

 

Thanks for posting in the Community,

 

Kindly check if there's available Windows Update (Settings>Update and Security>Windows Update). If none, try the option to go back to previous build version by going to Recovery Tab under Update and Security option in Settings. Update us how it goes.

 

Regards,



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Isketch
Paper Tape
Posts: 4
Registered: ‎06-11-2019
Location: US
Views: 65
Message 6 of 7

Re: Yoga 720-12IKB - Touchscreen NOT WORKING

Theres a feature update, would that make a difference

Capture1.PNG

jkin
Paper Tape
Posts: 3
Registered: ‎06-20-2019
Location: US
Views: 48
Message 7 of 7

Re: Yoga 720-12IKB - Touchscreen NOT WORKING

I've been having the same issue with my Yoga-720 12IKB and have tried all current suggestions without a fix. OS build is 17763.592 Version 1809 Windows 10 Home. I went through several updates a week ago and the problem started occurring then.

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