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5 Posts

06-11-2019

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Yoga 720-12IKB - Touchscreen NOT WORKING

2019-06-11, 23:37 PM

Several days after an update (April 2 i think) my Touchscreen stopped working, have tried many of the solutions to no avail.

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1 Posts

06-12-2019

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Re: Yoga 720-12IKB - Touchscreen NOT WORKING

2019-06-12, 6:32 AM

Hey Isketch,

 

Are you certain that the problem occurred after an update? If that is the case, then the problem is the drivers...

 

-Nedim

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5 Posts

06-11-2019

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Re: Yoga 720-12IKB - Touchscreen NOT WORKING

2019-06-12, 10:24 AM

I'm pretty sure, i have updated my drivers, but i was thinking i need to downgrade them.

I have changed the Bios to a preious version as well.

I have deleted the HID touchscreen device in the device manager. restarted and it came back bu the problem wasn't resolved. 

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5 Posts

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Re: Yoga 720-12IKB - Touchscreen NOT WORKING

2019-06-20, 20:56 PM
Any help?

How would i go about a warranty claim?
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619 Posts

08-02-2018

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Re: Yoga 720-12IKB - Touchscreen NOT WORKING

2019-06-20, 23:40 PM

Hi!

 

Thanks for posting in the Community,

 

Kindly check if there's available Windows Update (Settings>Update and Security>Windows Update). If none, try the option to go back to previous build version by going to Recovery Tab under Update and Security option in Settings. Update us how it goes.

 

Regards,



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5 Posts

06-11-2019

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Re: Yoga 720-12IKB - Touchscreen NOT WORKING

2019-06-21, 9:41 AM

Theres a feature update, would that make a difference

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3 Posts

06-20-2019

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Re: Yoga 720-12IKB - Touchscreen NOT WORKING

2019-06-21, 18:06 PM
I've been having the same issue with my Yoga-720 12IKB and have tried all current suggestions without a fix. OS build is 17763.592 Version 1809 Windows 10 Home. I went through several updates a week ago and the problem started occurring then.
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