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1 Posts

09-19-2020

US

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  • Posts: 1
  • Registered: ‎09-19-2020
  • Location: US
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Yoga 720-12IKB - no sound from device

2020-09-19, 3:39 AM

Yoga 720-12IKB, past its warranty, that will not output sound from internal speakers or headphone jack. 

 

The computer:

  • will play sound to Bluetooth headphones
  • will play sound to Google Home via Chrome Cast Tab function
  • will show on Volume Mixer and in Sound Settings that sound is happening
  • has all drivers updated (and several uninstalled > reinstalled by reset)

 

Am I missing something obvious? Is this likely a hardware issue and, if it's affecting both the speakers and headphones, is it possibly more of a motherboard problem?

 

Happy to dig more information out. Thanks in advance.

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