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10-21-2019

GB

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Yoga 720-12IKB touch screen not working

2019-10-21, 18:04 PM

My touchscreen is not working and hasn't done so for some time. The screen resolution is  1920-1080 and the monitor ID is AUO226D.

 

Is anyone able to assist in finding the correct firmware I need to update or any other solution PLEASE?

Jade

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734 Posts

04-23-2019

US

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Re: Yoga 720-12IKB touch screen not working

2019-10-28, 18:36 PM

Hi jade91.

Welcome to the Community Forums!

We would like to recommend booting into safe mode to check if the touchscreen is working there. You can follow the instructions in this link https://lnv.gy/2JtdQZq to know more about booting into safe mode.
If the touch screen works in Safe mode, I recommend disabling and then re-enabling the drivers in Device manager Human Interface devices->HID Compliant Touchscreen.

Let us know if this helps out.

Regards.



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2 Posts

10-21-2019

GB

4 Signins

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  • Posts: 2
  • Registered: ‎10-21-2019
  • Location: GB
  • Views: 50
  • Message 3 of 3

Re: Yoga 720-12IKB touch screen not working

2019-11-03, 18:10 PM

Thank you for your reply. The touch screen does not work in safe mode either.

 

Best regards,

Jade

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