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VinothPalani
What's DOS?
Posts: 1
Registered: ‎05-20-2019
Location: IN
Views: 5,566
Message 1 of 24

Yoga 720-13IKB Touch screen not working

Hello, the touch screen of my Yoga 720-13IKB is not working. There was a system update from lenovo vantage on 15-5-2019 and the touch screen stopped working after 5 days. Is the problem related to the update ?  Please help.!

Social Support Agent
Social Support Agent
Posts: 167
Registered: ‎08-02-2018
Location: PH
Views: 5,520
Message 2 of 24

Re: Yoga 720-13IKB Touch screen not working

Hi VinothPalani,

 

Welcome to the Community Forums!

 

It is possible since you have mentioned that after the update it stopped working. Do you remember which update was it? Let's check if this is an issue with the driver. Please go to the Device Manager and check the touch screen. To go to the Device Manager, press Windows key and R, type devmgmt.msc, then click OK. On the Device Manager Window, please look for Human Interface Devices and click > to expand the list. Then, look for HID-compliant touch screen and right click on it then select uninstall. Put a check mark on delete drivers for this device if prompted, then select OK or uninstall. Restart the laptop and check if the issue persists.

 

Let us know how things go.

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glentcge
Fanfold Paper
Posts: 20
Registered: ‎02-04-2019
Location: US
Views: 5,446
Message 3 of 24

Re: Yoga 720-13IKB Touch screen not working

We have same issue. 3 x Yoga 730-13IKG out of box, touch screen not working. Seems to be a very common issue sine over a year. Teh forums are full and apparentyl Lenovo doesnot have a solution.

I refer back to

https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Yoga-720-Touchscreen-Not-Functional-Wacom-...

 

I ster a solution now available?

Reaksmeysk
Blue Screen Again
Posts: 9
Registered: ‎06-01-2019
Location: KH
Views: 5,123
Message 4 of 24

Re: Yoga 720-13IKB Touch screen not working

My Yoga 720-13IKB touch screen stopped working on 31 May 2019. I tried to follow the instructions for the solution. In the Device Manager, I don't see HID-compliant touch screen. Wacom Device driver is not working; I run the driver update and it says I have the last driver installed.

 

Annotation 2019-06-04 132803.pngCan you pls help?

glentcge
Fanfold Paper
Posts: 20
Registered: ‎02-04-2019
Location: US
Views: 5,110
Message 5 of 24

Re: Yoga 720-13IKB Touch screen not working

Reaksmeysk
Blue Screen Again
Posts: 9
Registered: ‎06-01-2019
Location: KH
Views: 5,074
Message 6 of 24

Re: Yoga 720-13IKB Touch screen not working

Thanks. I clicked the link; but it bounds back. It does not direct me to the solution. Pls help again.

glentcge
Fanfold Paper
Posts: 20
Registered: ‎02-04-2019
Location: US
Views: 5,069
Message 7 of 24

Re: Yoga 720-13IKB Touch screen not working

glentcge
Fanfold Paper
Posts: 20
Registered: ‎02-04-2019
Location: US
Views: 5,068
Message 8 of 24

Re: Yoga 720-13IKB Touch screen not working

search for topic "Yoga 720-13ikb - no HID compliant Touch screen "

jkin
Paper Tape
Posts: 3
Registered: ‎06-20-2019
Location: US
Views: 4,207
Message 9 of 24

Re: Yoga 720-13IKB Touch screen not working

Have you resolved your touchscreen issue? I'm having the save problem and cant seem to find a fix.
Reaksmeysk
Blue Screen Again
Posts: 9
Registered: ‎06-01-2019
Location: KH
Views: 4,184
Message 10 of 24

Re: Yoga 720-13IKB Touch screen not working

no, i haven't fixed the touchscreen issues. Hope experts in Lenovo can jump in to support us. 

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