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05-20-2019

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Yoga 720-13IKB Touch screen not working

2019-05-20, 17:48 PM

Hello, the touch screen of my Yoga 720-13IKB is not working. There was a system update from lenovo vantage on 15-5-2019 and the touch screen stopped working after 5 days. Is the problem related to the update ?  Please help.!

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Re: Yoga 720-13IKB Touch screen not working

2019-05-22, 9:11 AM

Hi VinothPalani,

 

Welcome to the Community Forums!

 

It is possible since you have mentioned that after the update it stopped working. Do you remember which update was it? Let's check if this is an issue with the driver. Please go to the Device Manager and check the touch screen. To go to the Device Manager, press Windows key and R, type devmgmt.msc, then click OK. On the Device Manager Window, please look for Human Interface Devices and click > to expand the list. Then, look for HID-compliant touch screen and right click on it then select uninstall. Put a check mark on delete drivers for this device if prompted, then select OK or uninstall. Restart the laptop and check if the issue persists.

 

Let us know how things go.

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20 Posts

02-05-2019

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Re: Yoga 720-13IKB Touch screen not working

2019-05-24, 8:51 AM

We have same issue. 3 x Yoga 730-13IKG out of box, touch screen not working. Seems to be a very common issue sine over a year. Teh forums are full and apparentyl Lenovo doesnot have a solution.

I refer back to

https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Yoga-720-Touchscreen-Not-Functional-Wacom-Driver-Issues-after/m-p/3921131

 

I ster a solution now available?

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9 Posts

06-01-2019

KH

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Re: Yoga 720-13IKB Touch screen not working

2019-06-04, 6:30 AM

My Yoga 720-13IKB touch screen stopped working on 31 May 2019. I tried to follow the instructions for the solution. In the Device Manager, I don't see HID-compliant touch screen. Wacom Device driver is not working; I run the driver update and it says I have the last driver installed.

 

Can you pls help?

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Re: Yoga 720-13IKB Touch screen not working

2019-06-04, 8:38 AM

check this

https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Yoga-720-13IKB-Touch-screen-not-working/m-p/4445569#M75642

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Re: Yoga 720-13IKB Touch screen not working

2019-06-04, 12:10 PM

Thanks. I clicked the link; but it bounds back. It does not direct me to the solution. Pls help again.

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Re: Yoga 720-13IKB Touch screen not working

2019-06-04, 12:22 PM

https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Yoga-720-13ikb-no-HID-compliant-Touch-screen/m-p/4438143

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20 Posts

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Re: Yoga 720-13IKB Touch screen not working

2019-06-04, 12:25 PM

search for topic "Yoga 720-13ikb - no HID compliant Touch screen "

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06-20-2019

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Re: Yoga 720-13IKB Touch screen not working

2019-06-21, 18:09 PM
Have you resolved your touchscreen issue? I'm having the save problem and cant seem to find a fix.
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9 Posts

06-01-2019

KH

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Re: Yoga 720-13IKB Touch screen not working

2019-06-21, 23:44 PM

no, i haven't fixed the touchscreen issues. Hope experts in Lenovo can jump in to support us. 

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