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DImas4u
Paper Tape
Posts: 4
Registered: ‎02-22-2018
Location: US
Views: 756
Message 1 of 7

Yoga 720 13ikb bluetooth issues

Hi Folks,

 

I am happy with my yoga, but the bluetooth signal is very weak...

 

I used an App to verify signals and bluetooth power levels.

 

On my Yoga 720 13ikb I have -87dBM at 3 inches from the base of keyboard (Weeeeeeaaakkkk)

 

On my "OLD" dell laptop I have -49dBM at the same distance. (Good/Strong)

 

Why I am asking this? Because I can't connect any of my 3 bluetooth earbuds with my Yoga unless If I am one inch from the hinge (no kidding)

 

Even my bluetooth mouse is jittering to use (I've tried 2).

 

So my questions are:

 

* Does anybody else had the same issue?

* I was wondering to open the back cover and check if the antenna cable is connected (since it'll take 7 business days, if lucky to check this issue under warranty)

 

I used the app Bluetooth Signal Strengh Meter 1.8 from Neofrontier Technologies.

 

My laptop is a month old, so far I just have the crappy video bleading (like surface pro 4) but it's okay.

 

Thank you... 

 

Community Moderator
Community Moderator
Posts: 1,326
Registered: ‎12-13-2016
Location: US
Views: 726
Message 2 of 7

Re: Yoga 720 13ikb bluetooth issues

FIrst of all, check to make sure all of your drivers and especially your BIOS is up to date. Even brand-new computers need updating out-of-the-box. Never had one that didn't. 

 


____________________________________
I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo. I love beer.
DImas4u
Paper Tape
Posts: 4
Registered: ‎02-22-2018
Location: US
Views: 723
Message 3 of 7

Re: Yoga 720 13ikb bluetooth issues

Hi,

 

Thank you for your reply!

 

Well.. I have all the settings right, my wifi and bluetooth drivers are the latest, but I still believe it's a hardware issue Smiley Sad

 

BT driver is 20.30.0.3 as example.

 

can you download the app and try at yours?

Community Moderator
Community Moderator
Posts: 1,326
Registered: ‎12-13-2016
Location: US
Views: 721
Message 4 of 7

Re: Yoga 720 13ikb bluetooth issues

I believe your BIOS should be 

  • 1YCN37WW(V2.04)

 

Happy to try, but I'm on a 920. What's the app?

This also sounds like a loose antenna connection. I've had a wire pop off in other laptops.


____________________________________
I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo. I love beer.
DImas4u
Paper Tape
Posts: 4
Registered: ‎02-22-2018
Location: US
Views: 716
Message 5 of 7

Re: Yoga 720 13ikb bluetooth issues

Yep... same here Smiley Happy and the android app is Bluetooth Signal Strengh Meter 1.8, but if you have iOS for sure there is something similar.

 

I was wondering to open the back and see if someone forgot to connect the antenna cable... If I open it will I void the warranty?

Community Moderator
Community Moderator
Posts: 1,326
Registered: ‎12-13-2016
Location: US
Views: 713
Message 6 of 7

Re: Yoga 720 13ikb bluetooth issues


@DImas4u

 I was wondering to open the back and see if someone forgot to connect the antenna cable... If I open it will I void the warranty?


I'd send it back and get them to do it, anyway. If it's a loose cable, they'll attach it. If it's a bad radio, they'll fix it. 7-10 days to have someone else fool with it is always my preference. 


____________________________________
I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo. I love beer.
DImas4u
Paper Tape
Posts: 4
Registered: ‎02-22-2018
Location: US
Views: 710
Message 7 of 7

Re: Yoga 720 13ikb bluetooth issues

Let me know how your antenna signal goes... I am very dissapointed with my 720 Smiley Sad I came from Surface pro 3 and boy... WHAT A DIFFERENCE... I'll my 720 this as a my daily driver but my love for it just vanished... I wish I had bought the SP5... 200 usd difference that I'd pay now.

 

Thank you for your response. It's a cheap device for the configuration (i5-8th-Wacom) but cables and m2 devices to connect it's too basic...

 

I can't stay without a computer for now, for sure more things will pop up and I'll send to repair then.

 

Again!

Thank you!

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