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09-24-2017

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Yoga 720 15 fingerprint sensor issue

2017-09-24, 19:22 PM

I've been using Yoga 720 15 about a week and Synaptics fingerprint sensor worked well. Recently I tried to use it to log in, but there was no sign of Windows Hello working. I tried to look up in settings, but it says that Hello is not supporting on this device. Device manager, however, shows that sensor is fine, no exclamation points or something indicating a problem. I tried to update fingerprint driver, but no use :( Has anyone faced the same problem?

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1 Posts

11-11-2017

US

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Re: Yoga 720 15 fingerprint sensor issue

2017-11-11, 18:04 PM

I am having the same problem with a Lenovo Yoga 910-13IKB that I bought a few months ago.  Finger reader just stopped showing as an option, Windows says "Windows Hello" is not compatible with this computer, and I have tried revery suggestion I can find on the web and nothing seems to work.  

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