03-02-2019 12:08 AM
My Active Pen 2 is not writing on my Yoga 720 anymore. I had to replace the screen a few weeks ago because of a ghost touch issue, and now while the touch screen works, the pen does not. I've tried everything: reinstalling the Wacom Drivers, buying a new Active Pen 2, resetting and reinstalling the OS, but nothing seems to work. I can't seem to find anything wrong in Device Manager, and everything looks like it should be working, but it is not. The top Bluetooth section is working fine, the top button works and opens Windows Ink Workspace, but the tip and side buttons are completely unresponsive. I've searched all over for a solution, but I still haven't found one that works. Any ideas? Thanks in advance!
03-02-2019 08:16 AM
There are 2 separate digitizers: one for finger touch (on front of screen), and pen (behind screen). They are completely separate. Was this a warranty repair? If so, contact the servicer. I am guessing you have a connector that is not completely plugged in.
03-02-2019 09:16 AM
My device was out of warranty, so I replaced the screen myself. I am currently away from home right now but I will take a look at it in a week when I return. Thank you for the quick reply!