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Yoga 720-15IKB FHD touch screen not working

2019-07-02, 14:24 PM

Alright, my pen input works but not the touch input.

Drivers are up to date, so is windows. Device manager shows all devices as working, incl. the wacom device and the HID-compatible touch screen.

I tried to:

- unistall the driver HID-compatible touch screen driver and restart

- unistall the wacom driver incl. deletion of drivers, restart and reinstallation via lenovo vantage

- downgrade the bios as per a solution here

- reinstall of windows, one time via a lenovo restore usb, one time with a windows media creator usb


In the same thread as the downgrade bios solution One of the Lenovo reps posted about upgrading the monitor firmware but I'm not sure which firmware to chose. My monitor hardware ID is BOE06FB.


I contacted the Lenovo support as well and they want me to send in the device. BUT it was purchased in Germany incl. 2 year extended warranty and I'm currently residing in Denmark. Lenovo says that I can't send it in for a warranty claim without a German address and also tells me that international warranty is not an option for this device.

It's quite the rollercoaster, really. Especially since I'm 99% it's not a h/w failure but some kind of low level software problem. Touch doesn't work in the bios or during windows install either. Or while booted from a ubuntu live usb.


Is there anyone with the same issue and a potential solution?


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Re: Yoga 720-15IKB FHD touch screen not working

2019-08-15, 15:17 PM

Hi! A similar topic was discussed here: https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Yoga-720-13ikb-no-HID-compliant-Touch-screen/m-p/4439375#M75385. Try the suggested steps.

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