07-02-2019 07:24 AM
Alright, my pen input works but not the touch input.
Drivers are up to date, so is windows. Device manager shows all devices as working, incl. the wacom device and the HID-compatible touch screen.
I tried to:
- unistall the driver HID-compatible touch screen driver and restart
- unistall the wacom driver incl. deletion of drivers, restart and reinstallation via lenovo vantage
- reinstall of windows, one time via a lenovo restore usb, one time with a windows media creator usb
I contacted the Lenovo support as well and they want me to send in the device. BUT it was purchased in Germany incl. 2 year extended warranty and I'm currently residing in Denmark. Lenovo says that I can't send it in for a warranty claim without a German address and also tells me that international warranty is not an option for this device.
It's quite the rollercoaster, really. Especially since I'm 99% it's not a h/w failure but some kind of low level software problem. Touch doesn't work in the bios or during windows install either. Or while booted from a ubuntu live usb.
Is there anyone with the same issue and a potential solution?
08-15-2019 08:17 AM
Hi! A similar topic was discussed here: https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Yoga-720-13ikb-no-HID-compliant-Touch-scre.... Try the suggested steps.