03-11-2019 11:15 AM
Hello dear lenovo community, I came here to ask for help about a problem I started having, and that is, the touch screen is simply not working. I've tried uninstalling and then installing the driver, disabling and enabling the driver, booting to safe mode, nothing helped. The touch screen is dead. Strangely, the wacom pen that came with the notebook still works. I can use it with the touchscreen with no problems at all. Also, I've installed a few windows updates to see if that helps me, and after the update I've got this error popup on the lockscreen, I don't remember what it was saying exactly, but it mentioned the words "tablet" and "file not found or you have no permission to access it". I can't tell if it's related to the problem here or no.
I'm on Windows 10 home version 1809 with installation date 25. feb. 2019. Note that the screen still worked after this update, I last used the touchscreen on 9. mar. 2019.
thanks for help in advance!
03-13-2019 01:52 AM
I have the same problem very frustrating. I was told to reinstall Windows. Still haven't tried it as I need to back everything up but I will let you know how it goes.
03-14-2019 10:42 AM
Thanks for your reply. Please, tell me if a windows reinstall has fixed the problem. I don't want to wipe everything on my laptop and then discover it was useless. Thanks!
03-15-2019 03:36 AM
03-15-2019 05:08 AM
I actually have a 121ikb, it didn't come with a pen so I don't know whether the pen would work. Do you think we just need to wait until they fix the issue with a newer update? Is there any point in taking it to the repair shop?
05-06-2019 04:50 AM
07-04-2019 09:14 AM
I also have the Yoga 720 laptop - 15ikb and have the exact same issue. The touchscreen does not work with my finger, but with the wacom pen it works. Noticed this after a windows/lenovo update, but can't pinpoint which one.
Is there anyone at Lenovo working on creating a resolution for this?