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AceGregg
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Posts: 40
Registered: ‎06-19-2017
Location: US
Views: 9,525
Message 361 of 786

Re: Yoga 720 Display Issue

Andy from Lenovo has been posting updates as promised. See page 35 for the latest (Aug 30) on the replacement 4K screens.

Screen
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Posts: 2
Registered: ‎08-30-2017
Location: US
Views: 9,494
Message 362 of 786

Re: Yoga 720 Display Issue

So this is only affecting 4K screens? I thought the issue was broader than that. 

AceGregg
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Posts: 40
Registered: ‎06-19-2017
Location: US
Views: 9,484
Message 363 of 786

Re: Yoga 720 Display Issue

Yes, the issue with the line in the screens being discussed in this thread is only on 4K models.

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Administrator
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Posts: 6,979
Registered: ‎09-03-2014
Location: SK
Views: 9,456
Message 364 of 786

Re: Yoga 720 Display Issue

Hi All,

 

Thank you all again for bearing with us on this.  I was hoping to be able to announce today when new viable displays would be available for depots and on-site technicians to order but, regrettably, I am not able to do so and have been informed that toward the end of this week the information will be available to me.  I apologize if it appears I have set a false expectation, that certainly wasn't my intention, and I will post again at the latest on Friday regardless of whether or not I have the expected dates.

 

Andy

 

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jeivii
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Posts: 30
Registered: ‎08-16-2017
Location: CA
Views: 9,408
Message 365 of 786

Re: Yoga 720 Display Issue

had my display changed out by an on-site tech. screen they replaced with looks fine but the agent damaged my chassis and now my touchscreen is registerring touches at the top, on the bottom and vice versa. 

surahman
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Posts: 113
Registered: ‎05-24-2017
Location: CA
Views: 9,369
Message 366 of 786

Re: Yoga 720 Display Issue

Thanks, Andy, the issue is becoming more and more prominent on my display now. After hearing Jeivii's response I'm not too enthusiastic about turning my machine over to a tech.

Jeivii: are you in Ontario? I'm in Waterloo and I hope I get a professional and not someone doing a hack job on my machine.
dav0
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Posts: 1
Registered: ‎05-23-2011
Views: 9,343
Message 367 of 786

Re: Yoga 720 Display Issue

Sounds like the put the touch screen portion upside down.

 

I am having the black line issue too. I messaged Andy over a week ago with the serial number to have it logged but didn't get a response. Should I contact the tech department to have a case opened?

LWiebe
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Posts: 1
Registered: ‎09-06-2017
Location: CA
Views: 9,307
Message 368 of 786

Re: Yoga 720 Display Issue

Hi All,  Bought this laptop in May 2017 from the Lenovo Canada website.  It has been working great, but developed the screen issue discussed in this topic over the last 2 weeks.  From the sounds of things there is a fix on the way, hopefully the issue does not get worse.  Picture attached...

Lenovo Screen Issue 2017-09-06.jpg

LWiebe

 

Antho2529
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Posts: 9
Registered: ‎09-06-2017
Location: CA
Views: 9,259
Message 369 of 786

Re: Yoga 720 Display Issue

Hello Andy, I am looking to purchase a Yoga 720 15" 4k from the lenovo website do these units come with the updated screens? or do I have to wait?

Samurai_Man
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Posts: 80
Registered: ‎08-04-2017
Location: US
Views: 9,246
Message 370 of 786

Re: Yoga 720 Display Issue

Hi Andy, today I upgraded my Depot warranty to an On-Site warranty. When the new screens come in should I be able to call the support line and make a ticket for a technician to come and install a new screen?

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