09-27-2017 11:49 AM - edited 09-27-2017 11:50 AM
In response to your question, yes it is a hardware issue. To save you reading 45 pages, I'll summarize. The known issue is a manufacturing defect in the 4k panels supplied by a 3rd party. The diffuser sheet slips down and becomes visible at the top right. (Turn your yoga upside down to tablet mode and it will slip back up out of the way- only to fall down again later).The forum moderator (Andy) has supplied recent info that sufficient parts (replacement display) should now be available from Lenovo to effect repairs on all units. It is surprising to me that the defective units are still in the supply chain where you made your purchase. That makes it more difficult to encourage you to get it exchanged as you may still suffer the same issue with the replacement. Repair will take time and effort on your part, beginning with a service request.
09-28-2017 07:01 AM
I *STRONGLY* suggest you return the machine as well. Instead of making my life difficult for an issue that's Lenovo's fault, they should've been working to make it painless. Thanks Lenovo.
09-29-2017 05:30 AM
Bit of an update for you all on my problems. Basically Lenovo finally sent me a brand new laptop having said they can't replace/fix the screen a couple of weeks ago. Laptop turned up last Friday only for me to discover a dead/lit pixel in the left hand corner (see pic). It is only one but I can't believe it. Months of back and forth finally to get a new laptop and the screen is still defective.
I emailed the customer service representative that I have been dealing with and they simply told me that Lenovo only replace screens if two or more pixels are defective. I understand the policy but frankly given the issues I've had you'd think they'd offer me something more than the copy and pasted reply basically saying tough luck.
I have to say I think Andy on here has been great but other than that Lenovo's customer service is some of the worst I have ever come across. I have constantly had to chase them for information and replies, dealt with cryptic automated messages from the repair centre, asked countless times to be called but just received emails and despite all of the problems I've had not once have they offered me any sort of compensation.
I hope you all have better luck than me but I've been left completely deflated by the whole experience. I was so excited to be buying my first new laptop in seven years and Lenovo have totally ruined it for me.