07-19-2017 06:09 AM
Thank you for your patience and thanks to those who sent me their serial numbers. Engineering is investigating this to identify the root cause and solution. Engineering are looking for systems to inspect more closely for evaluation and I will be sending some members a private message in this regard.
Thanks in advance
English Community Leader
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07-19-2017 08:36 PM
07-19-2017 08:39 PM
07-19-2017 10:56 PM
@interim that is what I am saying. Mine is at an angle and slowly falling down. It is a piece of material. Tomorrow I'll have the onsite warranty active and I'm making an appointment. I am going to have them open the screen and remove it. Hopefully they will be here on Friday.
You don't have an Active Pen by chance, do you? Would be interesting to see if it worked above the dark line. That would show that it's the digitizer that's coming apart and falling down or whatever. Touch detection works above the dark line, right? I'm also kind of curious about environmental factors where people with failed screens live, like what is the humidity there? Any other extreme situations that laptop is in, like sitting in sunlight or extreme heat or cold, etc.
Probably doesn't matter and there is just a batch of these that didn't get enough glue or whatever. I am just a little nervous that my screen is going to have this issue too, since it is from the same batch as some failed ones.
07-19-2017 11:02 PM