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Maihu
Paper Tape
Posts: 3
Registered: ‎03-08-2018
Location: US
Views: 1,921
Message 1 of 6

Yoga 720 Display Issue

bought yoga 720 15 4k for a month from bestbuy, and found black line at the top right of the screen. should i go for bestbuy or contact consumer service of leveno. And is there any possibility for return or can i relpace with new one, or at least repair for free. what should i do?

Sr Support Specialist
Posts: 9,666
Registered: ‎11-30-2015
Location: PH
Views: 1,908
Message 2 of 6

Re: Yoga 720 Display Issue

Hi Maihu,

 

Welcome to the Community Forums.

 

Specially if the same black line appears even in the BIOS, you can initially contact Best Buy for options on return with the  store's return policy for a faster return/replacement. If that option is not available then call technical support for in-warranty repair option. 

 

Hope this helps answer your query.

 

Regards



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Microeye
Ctrl-Alt-Del
Posts: 16
Registered: ‎12-19-2017
Location: IL
Views: 1,865
Message 3 of 6

Re: Yoga 720 Display Issue

It's a well-known issue, happens only on the 4K monitors... I had it and replaced with an FHD version.
you can try to fix it (not sure if it will come back) or change the model...but a lot of people had the same problem! 



chickenwings
Fanfold Paper
Posts: 9
Registered: ‎02-23-2017
Location: CA
Views: 1,529
Message 4 of 6

Re: Yoga 720 Display Issue


@Microeye wrote:

It's a well-known issue, happens only on the 4K monitors... I had it and replaced with an FHD version.
you can try to fix it (not sure if it will come back) or change the model...but a lot of people had the same problem! 




Is this 100%? It only affects the 4K, not 1080p models?

Maihu
Paper Tape
Posts: 3
Registered: ‎03-08-2018
Location: US
Views: 1,258
Message 5 of 6

Re: Yoga 720 Display Issue

yeah, I got this issue third time today, I had sent my laptop for repairs two times. just tired of this issues. I need my laptop for work. don't know whether I can get an on-site technician for help.

Microeye
Ctrl-Alt-Del
Posts: 16
Registered: ‎12-19-2017
Location: IL
Views: 1,240
Message 6 of 6

Re: Yoga 720 Display Issue

Yes 100% only the 4k!

I have managed to switch the 4k (after i got the black line in 2 days) to the FHD version, still a great screen! And 6 month latter still a great laptop!

 

If you can request, switch to the FHD version.

And we're back...

Move delayed but still coming

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