cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
KirkvdHeydt
Paper Tape
Posts: 2
Registered: ‎11-07-2017
Location: US
Views: 6,802
Message 1 of 4

Yoga 720 Fingerprint sensor stopped working

Two weeks ago I bought a Yoga 720 and it has worked fine (including the fingerprint scanner). Three days ago it just stopped working. Now the Windows Hello says that my device doesn't support that feature. In the device manager it indicates that the Windows can't load the driver (Code 31?). I have been trying to reload the drivers for the fingerprint scanner from Lenovo without success. Any help would be greatly appreciated. 

cdhbp3
What's DOS?
Posts: 3
Registered: ‎11-02-2017
Location: US
Views: 6,689
Message 2 of 4

Re: Yoga 720 Fingerprint sensor stopped working

I had the same problem with the 920 when I first ran windows update. I just uninstalled the driver from the device manager and made sure the delete driver checkbox was checked. 

 

I downloaded the driver from the support section under fingerprint reader: Yoga 720 Drivers

 

After the install I rebooted and it was working again.

KirkvdHeydt
Paper Tape
Posts: 2
Registered: ‎11-07-2017
Location: US
Views: 6,656
Message 3 of 4

Re: Yoga 720 Fingerprint sensor stopped working

I tried the uninstall and delte drivers. However, I used the windows related driver. BUT, I did get it fixed by resetting the whole PC. I'm in the process of setting it back up, so if it happens again I will try to download the drivers from Lenovo first!

leendar
What's DOS?
Posts: 1
Registered: ‎05-17-2018
Location: US
Views: 4,105
Message 4 of 4

Re: Yoga 720 Fingerprint sensor stopped working

downloading drivers from site did not work

Check out current deals!


Shop current deals

Top Kudoed Authors