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MitchC1
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Posts: 4
Registered: ‎05-15-2019
Location: US
Views: 272
Message 1 of 4

Yoga 720 Freezes Constantly

A few days ago, I noticed my laptop started to occasionally freeze for a few seconds and then return to normal.  It has been doing this repeatedly since then and sometimes it will freeze and not unfreeze.  When this happens I hold down the power button and then turn it back on.  When it's frozen I can't move my mouse or use the touchpad.  I have tried pressing ctrl alt del to open task manager but nothing happens.  I've noticed that when my laptop freezes I can still turn the caps lock on and off because the light will turn on and off.  Sometimes when I refresh the screen it goes back to normal.  I have ran all kinds of diagnostic tests and everything passed.

Social Support Agent
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Posts: 191
Registered: ‎04-23-2019
Location: US
Views: 240
Message 2 of 4

Re:

Hi MitchC1!


Welcome to the Community Forums!

Does the machine freeze when you are accessing a certain program, performing certain tasks or is it just randomly freezing? We recommend trying the troubleshooting steps in this article if you haven't already:https://forums.lenovo.com/t5/Lenovo-B-and-G-Series-Notebooks/Laptop-freezing-See-if-this-helps/td-p/....


You may also want to boot in Safe Mode & in case the above steps doesn't work.

https://support.lenovo.com/us/en/solutions/ht116905

 

If the computer works well on Safe Mode then try to uninstall the latest Windows Update that's likely causing the problem.

 

Let us know if this works out. Thanks.

 



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MitchC1
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Posts: 4
Registered: ‎05-15-2019
Location: US
Views: 228
Message 3 of 4

Re: Re:

So I followed the steps to disable LPM and so far I have not experienced any freezing.  It would freeze every few seconds to minutes no matter what task I was doing before I disabled LPM, so it appears to be working.  If I run into any further problems I will let you know, but thanks so much!

Social Support Agent
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Posts: 533
Registered: ‎08-02-2018
Location: US
Views: 209
Message 4 of 4

Re: Re:

That's great to hear then. Glad to hear that it works. Should you need any further help, don't hesitate to post back in the Community. We'll gladly assist you.

 

Regards,



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