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Gasta88
Not applicable
Posts: 3
Registered: ‎03-28-2018
Location: CZ
Views: 819
Message 1 of 5

Yoga 720 Touchscreen Not Working

Dear All,

 

as many of you, I am also facing an issue with my new Lenovo Yoga 720 15'. Suddenly my Touchscreen is not working anymore. Of course, I tried to search a solution on the web, but until now, I was not lucky. Some of you mentioned; it's an HW issue, but some else also wrote, it's due to Windows 10 upgrade. Do we have more information now? Were you able to find a solution?

 

At the moment I decided to contact Lenovo directly and let's see what they will tell me.

 

Thank you so much in advance for your support

Smiley Wink

richk
Not applicable
Posts: 9,477
Registered: ‎01-01-2010
Location: US
Views: 804
Message 2 of 5

Re: Yoga 720 Touchscreen Not Working

If you look in the Device manager, does it show any problem devices?


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
Gasta88
Not applicable
Posts: 3
Registered: ‎03-28-2018
Location: CZ
Views: 744
Message 3 of 5

Re: Yoga 720 Touchscreen Not Working

hi

 

yes, I did that but everything it's fine. I have no idea how to solve the issue.

 

Thnaks

Gasta

Doctordon
Not applicable
Posts: 1,471
Registered: ‎12-13-2016
Location: US
Views: 738
Message 4 of 5

Re: Yoga 720 Touchscreen Not Working

If you haven't, already, download and install Lenovo Vantage from the Windows Store. Let it look for and install any driver updates and BIOS updates. 

 

Which Windows version are you using? Some users report that the latest BIOS with Win 10 1803 fixes the issue. 

 

If not, there are several things to try before sending it in.


____________________________________
I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo. I love beer.
Gasta88
Not applicable
Posts: 3
Registered: ‎03-28-2018
Location: CZ
Views: 702
Message 5 of 5

Re: Yoga 720 Touchscreen Not Working

hi Guru,

 

thank you so much for your reply Smiley Happy

 

this is what Lenovo's Service Desk told me to do, but they also mentioned to format my PC. I will try this week and let's see the result because otherwise, I do not have more option Smiley Sad it's a bit annoying because the PC is now...

 

I will let you know in order to share the final solution Smiley Happy

 

Have a nice evening

Gasta88

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