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Maihu
Paper Tape
Posts: 3
Registered: ‎03-08-2018
Location: US
Views: 144
Message 1 of 2

Yoga 720 black issues happened for the third time

bought yoga 720 15 4k for 5 months from BestBuy, I had sent this laptop for repairs two times and the black line issues appear for the third time today. tired of waiting for repairing. what should I do? still send it back for repair or get an on-site technician, replace it or  can I get my money refund? 

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 75
Message 2 of 2

Re: Yoga 720 black issues happened for the third time

Hello Maihu

Thanks for using the Lenovo forums.


Check with your local Lenovo support line.

There is more often than not a policy in place for repairs for the same fault.

 

Here in the UK for example, if a unit gets repaired 3 times for the same fault, and fault is still happening, then the Lenovo support will escalate the case, and the unit either gets replaced or a refund is offered, this of course is different for all cases.

 

In any case, I think it`d be best to get back in touch with your support line and see if you can reach a resolution with them.

 

Hope this helps, let us know how you get on.


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