Showing results for 
Search instead for 
Did you mean: 
Paper Tape
Posts: 3
Registered: ‎03-08-2018
Location: US
Views: 144
Message 1 of 2

Yoga 720 black issues happened for the third time

bought yoga 720 15 4k for 5 months from BestBuy, I had sent this laptop for repairs two times and the black line issues appear for the third time today. tired of waiting for repairing. what should I do? still send it back for repair or get an on-site technician, replace it or  can I get my money refund? 

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 75
Message 2 of 2

Re: Yoga 720 black issues happened for the third time

Hello Maihu

Thanks for using the Lenovo forums.

Check with your local Lenovo support line.

There is more often than not a policy in place for repairs for the same fault.


Here in the UK for example, if a unit gets repaired 3 times for the same fault, and fault is still happening, then the Lenovo support will escalate the case, and the unit either gets replaced or a refund is offered, this of course is different for all cases.


In any case, I think it`d be best to get back in touch with your support line and see if you can reach a resolution with them.


Hope this helps, let us know how you get on.

Did someone help you today? Thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!


This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...

Check out current deals!

Shop current deals

Top Kudoed Authors