11-19-2018 09:18 PM
This morning the fing print reader worked. This evening it did not and asked for a pin. The only pin I had was not accepted. Attempted the password and it did not work and would not let me reset. Could not reset pin either. Any help,would be appreciated
11-20-2018 04:35 AM
Welcome to the community forums.
Usually, the pin code that you register on your laptop is associated to your Microsoft account. Could you try to log in you Microsoft account using other devices and check if your pin code will work?
Let us know how it goes.
11-20-2018 04:57 AM
11-20-2018 05:46 AM
Thanks for the update. I found a discussion from a Microsoft forums about this issue. Try the steps provided and
check if this works for you. Click here https://answers.microsoft.com/en-us/windows/forum/windows_10-security/unable-to-