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KP57
What's DOS?
Posts: 3
Registered: ‎11-19-2018
Location: US
Views: 398
Message 1 of 4

Yoga 720 can’t login

This morning the fing print reader worked. This evening it did not and asked for a pin. The only pin I had was not accepted. Attempted the password and it did not work and would not let me reset. Could not reset pin either. Any help,would be appreciated 

Social Support Agent
Social Support Agent
Posts: 440
Registered: ‎08-01-2018
Location: PH
Views: 371
Message 2 of 4

Re: Yoga 720 can’t login

Hi KP57!

 

Welcome to the community forums.

 

Usually, the pin code that you register on your laptop is associated to your Microsoft account. Could you try to log in you Microsoft account using other devices and check if your pin code will work?

 

Let us know how it goes.



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KP57
What's DOS?
Posts: 3
Registered: ‎11-19-2018
Location: US
Views: 366
Message 3 of 4

Re: Yoga 720 can’t login

That did not work either. I’ve attempted the pin that was originally used, I be tried the password. Following a pin attempt the message is too many times, restart your device, than sometimes it says one minute lock out another time it says 30 seconds. Sometimes at restart it will ask for fingerprint than goes to requesting a pin.
Social Support Agent
Social Support Agent
Posts: 440
Registered: ‎08-01-2018
Location: PH
Views: 361
Message 4 of 4

Re: Yoga 720 can’t login

Thanks for the update. I found a discussion from a Microsoft forums about this issue. Try the steps provided and
check if this works for you. Click here https://answers.microsoft.com/en-us/windows/forum/windows_10-security/unable-to-
login-using-the-login-pin/5ece55a9-ee83-4f42-a732-a902ef6527e4



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