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Blue Screen Again
Posts: 1
Registered: ‎10-14-2018
Location: US
Views: 1,151
Message 1 of 2

Yoga 720 laptop keyboard some keys not working

Hello Community, 


I have a problem for my lenovo Yoga 720 keyboard. Some keys "1","q","a", z" (as far as I know of) just stopped working suddenly. I am using Windows 10-64 bit. It has been up-to-date I then used 'Lenovo System Update' to update my BIOS to the most recent version, and anything else that I was suggested to update. The keyboard keys still didn't work. It actually worked a tiny while, like it seldomly tryped out some of the letter it didn't work, then all failed keys stopped working again. Then I tried to reset windows, and re-install windows 10. However, it didn't work at all. The on-screen keyboard works fine. Under the 'CommandSmiley Tonguerompt", failed keys didn't work either. I am not sure if it is the hardware of software problem in this case.


Anyone has the same problem? Any suggestions?


Thank you in advance.   

Social Support Agent
Social Support Agent
Posts: 211
Registered: ‎08-01-2018
Location: US
Views: 1,117
Message 2 of 2

Re: Yoga 720 laptop keyboard some keys not working

Hi pink_apple7!


Welcome to the Community Forums!

Based from the description and the troubleshooting you've performed it is clear that it is a hardware issue with the keyboard. We highly advise to contact our support or send me a private message with the details of your computer for us to check its warranty entitlement for repairs. 



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