10-14-2018 11:21 PM - edited 10-14-2018 11:22 PM
I have a problem for my lenovo Yoga 720 keyboard. Some keys "1","q","a", z" (as far as I know of) just stopped working suddenly. I am using Windows 10-64 bit. It has been up-to-date I then used 'Lenovo System Update' to update my BIOS to the most recent version, and anything else that I was suggested to update. The keyboard keys still didn't work. It actually worked a tiny while, like it seldomly tryped out some of the letter it didn't work, then all failed keys stopped working again. Then I tried to reset windows, and re-install windows 10. However, it didn't work at all. The on-screen keyboard works fine. Under the 'Commandrompt", failed keys didn't work either. I am not sure if it is the hardware of software problem in this case.
Anyone has the same problem? Any suggestions?
Thank you in advance.
10-15-2018 07:15 AM
Welcome to the Community Forums!
Based from the description and the troubleshooting you've performed it is clear that it is a hardware issue with the keyboard. We highly advise to contact our support or send me a private message with the details of your computer for us to check its warranty entitlement for repairs.