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yuv
Paper Tape
Posts: 3
Registered: ‎07-07-2017
Location: IL
Views: 751
Message 1 of 4

Yoga 720 plugged not charged! Help!!

HALLO i have just baught a new lenovo yoga 720-15. and i have a series problam with the charging. 

Ether on of two thing happens:

1. the computer starts only when im plugged with AC power. and when im using it dousnt charged(plugged not charged), it looks like its stuck on 0% although when im pointing it is says 100%. 

2. same thing almost but it is stuck on 48%. doesnt charge and when im pointing it says the exact same thing.

I tried some solutions for it like uninstall both of the AC in the device manager. and then reboot. i tried update some drivers. nothing helped.

Hopeless. please help Smiley Sad(

AndroidPurity
Paper Tape
Posts: 6
Registered: ‎07-07-2017
Location: US
Views: 560
Message 2 of 4

Re: Yoga 720 plugged not charged! Help!!

Sounds like you most definitely have a faulty battery. Either way if you are still in your return period I  highly recommend you exchange it for another Lenovo Yoga 720. This is what return periods are for, to return those small percentage of devices that are faulty.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 693
Message 3 of 4

Re: Yoga 720 plugged not charged! Help!!

Hi, Yuv           -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

You can also start by flushing out all static, remove battery and AC adaptor and hold down power button for about 15 seconds.

 

You need to have a look at the battery settings in the Lenovo utilities.  If you have the power setting set to maximise battery life (or similar), you may get that message when the battery is approximately halfway discharged.

 

Update us how it goes.

 

 

 

 

Kindly note- Please mark the Answer as "Accept as solution" if information provided is helpful.

Give Kudos to a post which you think is helpful and reply oriented

yuv
Paper Tape
Posts: 3
Registered: ‎07-07-2017
Location: IL
Views: 665
Message 4 of 4

Re: Yoga 720 plugged not charged! Help!!

Nothing works. The Israeli support department won't help they said it is not their problem because I didn't bought it in Israel. I'm really stuck please help

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