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dagroomer
Paper Tape
Posts: 7
Registered: ‎05-13-2019
Location: US
Views: 883
Message 1 of 12

Yoga 720 touch screen not working

My touch screen on my yoga 720 is not working, i tried disable, enable it, i tried deleting it,  i update everything, and nothing works, if i go to tablet mode, then the mouse dissapears and i have to force restart to make it appears again and work

please advice

j

 

MOD: Added model to title

Social Support Agent
Social Support Agent
Posts: 222
Registered: ‎08-02-2018
Location: PH
Views: 835
Message 2 of 12

Re: Yoga 720 touch screen not working

Hi dagroomer! Thanks for posting in our community. 

 

Could you please go to device manager?

Expand Human Interface Devices then check if you see the driver for touchscreen.

If yes, please right click then uninstall. 

Restart the laptop after then check if it's working. 

 

 



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dagroomer
Paper Tape
Posts: 7
Registered: ‎05-13-2019
Location: US
Views: 832
Message 3 of 12

Re: Yoga 720 touch screen not working

There is no option to unistal driver i can unistal device

dagroomer
Paper Tape
Posts: 7
Registered: ‎05-13-2019
Location: US
Views: 827
Message 4 of 12

Re: Yoga 720 touch screen not working

I unistal device restart still not working

dagroomer
Paper Tape
Posts: 7
Registered: ‎05-13-2019
Location: US
Views: 826
Message 5 of 12

Re: Yoga 720 touch screen not working

Windows 10 home

Social Support Agent
Social Support Agent
Posts: 434
Registered: ‎08-02-2018
Location: US
Views: 811
Message 6 of 12

Re: Yoga 720 touch screen not working

Hey there, dagroomer! 

 

Please try using the Lenovo vantage app https://support.lenovo.com/us/en/solutions/ht505081?CID=ww:lenovosocial:20x9m6 and check for a system update, then install them all. After that, restart the laptop and check the touchscreen again. Let us know how it goes. 

 

Thanks!



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dagroomer
Paper Tape
Posts: 7
Registered: ‎05-13-2019
Location: US
Views: 780
Message 7 of 12

Re: Yoga 720 touch screen not working

Still not working. Everything is up to date

Social Support Agent
Social Support Agent
Posts: 165
Registered: ‎08-02-2018
Location: US
Views: 771
Message 8 of 12

Re: Yoga 720 touch screen not working

Try to test if the touchscreen will work on the recovery environment to isolate the issue.

 

Press and hold shift key + restart until you see the recovery environment. Try to choose an option by using the touchscreen and see if it will work.

 

Regards,

 



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dagroomer
Paper Tape
Posts: 7
Registered: ‎05-13-2019
Location: US
Views: 748
Message 9 of 12

Re: Yoga 720 touch screen not working

Still not working

Social Support Agent
Social Support Agent
Posts: 175
Registered: ‎09-06-2018
Location: PH
Views: 743
Message 10 of 12

Re: Yoga 720 touch screen not working

Hello dagroomer! 

 

Probably a problem with the digitizer screen or cable which is hardware. If in-warranty please call: https://pcsupport.lenovo.com/us/en/SupportPhoneList (filtery by country) for a repair ticket. 

 

 

Hassen_Lenovo



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