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Matthew136
Fanfold Paper
Posts: 8
Registered: ‎10-09-2018
Location: US
Views: 8,046
Message 1 of 16

Yoga 720 touchscreen not working

I just bought the yoga 720 and the touch screen doesnt work. It randomly starts working for a short while then goes back to not working.

 

The laptop lags allot too

 

I updated alll drivers please help.

 

I also live in jamaica so i need to know if i can still send it back for repair because i bought it in New york when i travelled

Retired Support Specialist
Posts: 156
Registered: ‎08-02-2018
Location: US
Views: 7,973
Message 2 of 16

Re: Yoga 720 touchscreen not working

Hi Matthew136! Welcome to Community Forums. Could you share us the exact model of your machine? So we could check for the specific driver, we have different variants of this model. Did the issue happen after an update? Try to flush the flea power in the motherboard and load BIOS defaults. To do this, shutdown the computer, once it's off, you need to disconnect everything connected. Push & hold the power button for 10 seconds to drain the power, then plug the charger (don't turn on the computer). Push the tiny pinhole that has an upside down U symbol on the left or right side of the laptop (use a pin or paperclip). Choose BIOS setup then enter. Press Fn & F9 or F9 button on the keyboard at the same time. Load optimized defaults, choose YES then hit enter. Press Fn & F10 or F10, exit saving changes, YES then hit enter again. Let us know how it goes.



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Matthew136
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Posts: 8
Registered: ‎10-09-2018
Location: US
Views: 7,965
Message 3 of 16

Re: Yoga 720 touchscreen not working

I have the Yoga 720 15IKB   

Yoga 720-15IKB Laptop (ideapad)

 

I dont believe it happened after an update. I will try what you have said and respond back

 

Ok so i did what u said then and it worked then stopped again

 

Social Support Agent
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Posts: 166
Registered: ‎08-02-2018
Location: PH
Views: 7,953
Message 4 of 16

Re: Yoga 720 touchscreen not working

Hi Matthew136! Another support here to help. We appreciate you for trying the steps and updating us back. In order for us to identify if this is a hardware issue or a software issue, let us boot your laptop into Safe Mode. While in Safe Mode check if the touchscreen is working and if the laptop is still lagging. Let us know what you'll find out.

 



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Matthew136
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Posts: 8
Registered: ‎10-09-2018
Location: US
Views: 7,943
Message 5 of 16

Re: Yoga 720 touchscreen not working

Ok so i did the safe mode thing and the touch screen still wont work and the mouse also lags a bit i also did it in the bios and touch not working

Social Support Agent
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Posts: 166
Registered: ‎08-02-2018
Location: PH
Views: 7,895
Message 6 of 16

Re: Yoga 720 touchscreen not working

We appreciate you for trying out the steps. Let's check if you can see the touchscreen under the Device Manager. If it can still recognize the touchscreen, we can further perform troubleshooting steps. If not, the laptop will need a repair. I have checked that there is no International Warranty Service for this laptop in Jamaica. You can check it here https://pcsupport.lenovo.com/us/en/iwslookup. In the meantime, you can disable the touchscreen and request for repair once you are back in the US. However, if you would like to return the laptop, the return policy will apply. Did you purchase the laptop from our Official US website?

 



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Matthew136
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Posts: 8
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Location: US
Views: 7,892
Message 7 of 16

Re: Yoga 720 touchscreen not working

ok i dont live in the US i live in jamaica but you cant get laptops like this here, so whenever i travel i make sure to get these stuff. Can i ship it back your facility or something and get a refund or a replacement. and yes i think i bought it on the webstie

 

 

And also it does still recognize the touchscreen and eveything in the pic

Retired Support Specialist
Posts: 184
Registered: ‎08-01-2018
Location: PH
Views: 7,889
Message 8 of 16

Re: Yoga 720 touchscreen not working

I see. We would also like to clarify if the touchpad or keyboard are still responsive when the touchscreen stops working? Since you mentioned that it sometimes lag, we would just like to clarify if the touchscreen was really not working at that time, or if the laptop already froze. 

Also, our Limited Warranty could only provide repair once a Hardware issue has been confirmed: https://download.lenovo.com/pccbbs/thinkcentre_pdf/l505-0010-02_en_update.pdf



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Matthew136
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Location: US
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Message 9 of 16

Re: Yoga 720 touchscreen not working

the keyboard and mosue works everything works even the fingerprint the only thing that has any problems is the touchscreen

Retired Support Specialist
Posts: 184
Registered: ‎08-01-2018
Location: PH
Views: 7,881
Message 10 of 16

Re: Yoga 720 touchscreen not working

What we could recommend on this point is to have the laptop be serviced from the country where it was purchased, which is in the US.



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