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5 Posts

09-22-2015

US

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Yoga 730 13 keyboard key issues, sporadic

2019-08-19, 21:55 PM

Hi all,

Before I send to get a keyboard replaced on the Yoga 730 13 13IKB  I suspect that this is not a hardware issue. For example, as I type this I have had zero issues with the keys. Occasionally this week I have issues with a few keys that occasionally stop being responsive, the key will eventually work if I click enough times. 

 

I am having trouble with the i, 8, and sometimes k.  

 

Things I've tried:

  • turning all the key enhancements off (sticky keys, etc)
  • made sure num lock was off
  • compressed air
  • checking for updates (though all of this started AFTER an update.... suspicious)
  • The onscreen keyboard works, but I only ever have tried for one or two clicks.
  •  I have tried uninstalling and reinstalling the drivers: ( PS2 and HID Keyboard device 10.0.17763.348) (I also learned why they all say installed 6/21/2006!)

Currently perhaps ill-advised? i'm updating to version 1903. 

 

I really don't want to drop off the computer that I have had for less than a month for repairs, especially if they keyboard isn't the issue but a bad driver update or something else that's causing the glitch.

 

Other issues: sound has been having trouble identifying what I'm plugged in to, both with headphones(sound continues on laptop) and with HDMI plugged in to TV (both get muted /neither device has sound, tried the sound troubleshooting prompt and it didn't help, a series of restarts and luck and the sound eventually works)

 

more on my pc:

windows 10 home

version 10.0.17763 build 17763

x64

i5

BIOS version/date 7lcn26ww(v1.07), 11/21/2018

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5 Posts

10-10-2019

CA

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Re: Yoga 730 13 keyboard key issues, sporadic

2019-10-10, 23:12 PM

Hello! I am having the same problem with my Yoga 730. Have you found a solution?

 

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1 Posts

10-24-2019

US

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  • Message 3 of 5

Re: Yoga 730 13 keyboard key issues, sporadic

2019-10-24, 1:17 AM

hello! i am having a similar issue with my shift key, space bar, c, v, i, and a few others... super sporadically and VERY frustrating. i have tried the same type of trial solutions as you, but have had no luck. the last thing i want to do is bring my computer in for service, so please let me know if you find a solution! thanks!

 

and apologies for the lowercase sentences -- my shift key is currently not working. 

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5 Posts

10-10-2019

CA

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  • Message 4 of 5

Re: Yoga 730 13 keyboard key issues, sporadic

2019-10-24, 1:24 AM

I'm afraid the only solution I've found is to bring it in for service. It's definitely a hardware issue since (I'm assuming) you don't have the issues when using the virtual keyboard, so I really think it's the only option. Seems like they just installed defective keyboards on some 730s. If you're still on warranty I'd recommend you send it in ASAP! It took ~2 weeks and a few headaches to get mine fixed but I'm glad I did. 

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7 Posts

09-21-2018

AU

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  • Message 5 of 5

Re: Yoga 730 13 keyboard key issues, sporadic

2019-11-08, 2:46 AM

I'm having similar issues as well, and being me, it is just outside of the 12 month warranty

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