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superdale
What's DOS?
Posts: 7
Registered: ‎03-30-2011
Views: 399
Message 1 of 11

Yoga 730-13 touch screen stopped working

It's my wife's laptop so i'm not sure when it stopped working (the touch feature), but it seems to completely stopped working. I've done all the suggestions that have come up on google searches (enable/disable as well as uninstall/reinstall the HID touchscreen driver)...updated Windows (Windows 1909), ran the Lenovo updates, etc (I'm a IT support guy, so i don't think i've missed any obvious steps...I even did the power off/hold power button down for 1 min thing...still no joy.

 

Device Manager doesn't show that the device is giving off any errors...it's just not working (in laptop or tablet mode).

 

Suggestions?

 

Support Specialist
Posts: 489
Registered: ‎11-04-2019
Location: PH
Views: 381
Message 2 of 11

Re: Yoga 730-13 touch screen stopped working

Hi @superdale,

 

Since you have already tried a lot of steps, Try testing the touch capability under the Recovery Menu, If the touchscreen still doesn't work under the Recovery Menu then it's a hardware issue. Access this by the Novo Button shown below.novo 5(2).JPG

 

 

 

 

novo(1).JPG

 

Regards,

 

Jeremy



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abdullah20r
Blue Screen Again
Posts: 5
Registered: ‎12-21-2019
Location: SA
Views: 372
Message 3 of 11

Re: Yoga 730-13 touch screen stopped working

The same problem occurred with me.

my labtop: yoga 730 15kib.

 

Support Specialist
Posts: 489
Registered: ‎11-04-2019
Location: PH
Views: 313
Message 4 of 11

Re: Yoga 730-13 touch screen stopped working

Hi @abdullah20r,

 

Kindly try the steps I provided and it may work if it's the same problem.

 

Regards,

 

Jeremy



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superdale
What's DOS?
Posts: 7
Registered: ‎03-30-2011
Views: 305
Message 5 of 11

Re: Yoga 730-13 touch screen stopped working

I'll give it a try...my wife just left for a trip...she'll be back in a week...I'll do it then

Support Specialist
Posts: 489
Registered: ‎11-04-2019
Location: PH
Views: 299
Message 6 of 11

Re: Yoga 730-13 touch screen stopped working

Hi @superdale,

 

Ok let us know how it goes,

Jeremy



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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jerharmon
Paper Tape
Posts: 2
Registered: ‎01-06-2020
Location: US
Views: 285
Message 7 of 11

Re: Yoga 730-13 touch screen stopped working

My daughter's lenovo 730 13ikb is having the same issue with touchscreen not working.  Just started a week ago.

 

We updated to Windows 10 1909, uninstalled/reinstalled drivers, etc.

 

Used the novo button and the touchscreen does not work on that startup/BIOS screen either.  In either tablet/laptop mode.

 

 

Is there anything else we can try?  

 

Thanks for your help.

Support Specialist
Posts: 489
Registered: ‎11-04-2019
Location: PH
Views: 264
Message 8 of 11

Re: Yoga 730-13 touch screen stopped working

Hi @jerharmon,

 

You can try to check if there is a BIOS update for your device on https://support.lenovo.com/gt/en/.

 

Hope this helps and let us know how it goes,



Jeremy



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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superdale
What's DOS?
Posts: 7
Registered: ‎03-30-2011
Views: 172
Message 9 of 11

Re: Yoga 730-13 touch screen stopped working

Same here..didn't work in recovery, but did stop when we updated to Windows 10 1909....sounds like there's a driver issue here for Lenovo?
jerharmon
Paper Tape
Posts: 2
Registered: ‎01-06-2020
Location: US
Views: 161
Message 10 of 11

Re: Yoga 730-13 touch screen stopped working

touch screen did not work in recovery mode, does seem suspicious that everyone is seeing this after the windows OS 1909 update

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