Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Lenovo NotebooksLenovo Yoga Series Notebooks
All Forum Topics
Options

2 Posts

03-02-2019

United States of America

1 Signins

35 Page Views

  • Posts: 2
  • Registered: ‎03-02-2019
  • Location: United States of America
  • Views: 35
  • Message 1 of 4

Yoga 730-13IKB Screen Cracked after 6 months of normal use

2019-03-02, 22:17 PM

I purchased this laptop about 6 months ago and it cracked right at the hinge for the screen. The touch screen no longer functions properly and the screen flickers black. The laptop has been treated with care the whole time and was never dropped or anything like that. This crack merely developed from using the laptop as intended. I called Lenovo customer service and they said the warranty did not cover physical damage. I asked to speak with a supervisor and she did not care at all that I had an unsatisfactory product. This laptop is either poorly designed or built with cheap parts if it can not withstand opening and closing the screen without cracking. I am very surprised that Lenovo is clearly not concerned at all with the quality of their products or customer satisfaction. 

Reply
Options

2 Posts

03-03-2019

United Kingdom of Great Britain and Northern Ireland

2 Signins

16 Page Views

  • Posts: 2
  • Registered: ‎03-03-2019
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 16
  • Message 2 of 4

Re: Yoga 730-13IKB Screen Cracked after 6 months of normal use

2019-03-03, 13:37 PM

I've had my laptop for just over two months and have the same issue. Just opened it and had this crack. A bit put out that it doesn't seem like Lenovo support take this as a manufacturing defect...

Reply
Options

3 Posts

09-28-2019

United States of America

4 Signins

47 Page Views

  • Posts: 3
  • Registered: ‎09-28-2019
  • Location: United States of America
  • Views: 47
  • Message 3 of 4

Re: Yoga 730-13IKB Screen Cracked after 6 months of normal use

2019-09-28, 3:27 AM

Did no one respond to you guys?

Reply
Options

2 Posts

03-03-2019

United Kingdom of Great Britain and Northern Ireland

2 Signins

16 Page Views

  • Posts: 2
  • Registered: ‎03-03-2019
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 16
  • Message 4 of 4

Re:Yoga 730-13IKB Screen Cracked after 6 months of normal use

2021-01-23, 10:16 AM

Feels like I should follow up with this for posterity’s sake, but, no, I wasn’t able to resolve this with Lenovo.

 

I cited over 30 different forum posts across the web of people with this same issue and was dismissed as it being too “anecdotal” to prove that the damage was from their cheap hinge glue. 

 

I was initially told by a rep that I could send the laptop to their factory for fixing, but was later told that they needed to “assess” the damage internally and decide whether this was covered under the guarantee once I shipped the laptop to them.

 

If they decided it wasn’t covered, they would let me know the cost of fixing it so I could choose whether to proceed or not. If I didn’t want them to fix it, then I would have to pay them to ship the laptop back to me. 

Suffice it to say that I’m not buying Lenovo anymore after their hostile treatment of customers. 

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms