English Community

Lenovo NotebooksLenovo Yoga Series Notebooks
All Forum Topics
Options

1 Posts

03-02-2019

US

1 Signins

35 Page Views

  • Posts: 1
  • Registered: ‎03-02-2019
  • Location: US
  • Views: 35
  • Message 1 of 3

Yoga 730-13IKB Screen Cracked after 6 months of normal use

2019-03-02, 22:17 PM

I purchased this laptop about 6 months ago and it cracked right at the hinge for the screen. The touch screen no longer functions properly and the screen flickers black. The laptop has been treated with care the whole time and was never dropped or anything like that. This crack merely developed from using the laptop as intended. I called Lenovo customer service and they said the warranty did not cover physical damage. I asked to speak with a supervisor and she did not care at all that I had an unsatisfactory product. This laptop is either poorly designed or built with cheap parts if it can not withstand opening and closing the screen without cracking. I am very surprised that Lenovo is clearly not concerned at all with the quality of their products or customer satisfaction. 

Reply
Options

1 Posts

03-03-2019

GB

1 Signins

16 Page Views

  • Posts: 1
  • Registered: ‎03-03-2019
  • Location: GB
  • Views: 16
  • Message 2 of 3

Re: Yoga 730-13IKB Screen Cracked after 6 months of normal use

2019-03-03, 13:37 PM

I've had my laptop for just over two months and have the same issue. Just opened it and had this crack. A bit put out that it doesn't seem like Lenovo support take this as a manufacturing defect...

Reply
Options

2 Posts

09-28-2019

US

4 Signins

47 Page Views

  • Posts: 2
  • Registered: ‎09-28-2019
  • Location: US
  • Views: 47
  • Message 3 of 3

Re: Yoga 730-13IKB Screen Cracked after 6 months of normal use

2019-09-28, 3:27 AM

Did no one respond to you guys?

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save