01-21-2019 02:47 PM
My brand new Yoga is facing very frequent wifi connection loss.
I've updated BIOS and installed latest realtek driver downloaded from your web site. I've also tried to follow all suggestions in your how to and forum (apart chaning myself the wifi board with an intel one as suggested in the forum). The router has no problem since the
other 10 devices connected have no problem.
However, the problem persist. It is more frequent after the latest windows 10 update. I've also tried the "sfc /scannow" as suggested in the chat, but the problem persists. I've tried to submit a service request, but I always get the message that the SR has been refused!
Now I've switched off the bluetooth, and it seems that the problem is slightly reduced.
I cannot use with the switching off of the bluetooth the pen! This is pretty annoying!
How can I get a service repair and/or get in touch with customer service to solve my issue?
Thanks for any suggestion
01-21-2019 03:13 PM
Here are the support contact number for Italy:
For a full list of support phone numbers by country, visit this site: https://pcsupport.lenovo.com/us/en/SupportPhoneList
Hope that helps!
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02-11-2019 07:39 PM
I have the same problem, but only when unplugged using battery. Consistent dropped connections, most of the time I have to turn the Wifi off and back on to be able to connect again. Everything is updated, BIOS, drivers all of it. I have tried changing settings to max performance, and going in and directly changing some win10 settings. I've spent 10 hours searching forums and trouble shooting, frustrating.