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4 Posts

11-13-2019

DE

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Yoga 730 13IWL Touchscreen stopped working

2019-11-13, 17:18 PM

Touchscreen can't be used with fingers/touch anymore. Pen works fine.

I barely used this laptop and it was working fine some time ago. I think its a Driver Problem or so? But I can't find any driver for the "HID Touchscreen" anywhere

 

I reset the BIOS - same

I reinstalled windows completely - same

it doesn't work in Ubuntu either (and it did) so its definitely not a driver issue

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379 Posts

11-04-2019

PH

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Re: Yoga 730 13IWL Touchscreen stopped working

2019-11-14, 14:21 PM

Hi 

 

All the drivers for your device can be downloaded at https://pcsupport.lenovo.com/us/en/, Just enter your serial and go to the Drivers and Software section. All the information about your computer like Drivers, software, User Guide, Hardware Maintenance Manual, and a lot more  will be here' and there will be no mistake in getting the wrong info as long as the Serial Number entered is correct as that's where all the information posted will be based. 

 

I hope this helps and let us know how it goes,

 

Jeremy

 

 

 



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4 Posts

11-13-2019

DE

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Re: Yoga 730 13IWL Touchscreen stopped working

2019-11-14, 14:42 PM

Thank you, I installed all drivers from there but it didn't fix the issue.

I used the Lenovo rescue stick to set my laptop back to how it was with all the drivers and software but the touchscreen was still unresponsive.

I'm sending it in for repair.

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379 Posts

11-04-2019

PH

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Re: Yoga 730 13IWL Touchscreen stopped working

2019-11-14, 15:13 PM

Hi ,

 

You're always welcome to share and post any issues you may encounter in the Community. I'm crossing my fingers that it gets back to you ASAP :)

 

Jeremy



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2 Posts

12-30-2019

CH

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Re: Yoga 730 13IWL Touchscreen stopped working

2019-12-30, 13:15 PM

Have you a solution to resovle this problem, it's same for me but i'm sure that the error come from driver or some update and i doesn't want to send my laptop for this. Thanks

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4 Posts

11-13-2019

DE

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Re: Yoga 730 13IWL Touchscreen stopped working

2019-12-30, 13:29 PM

Unfortunately I had to send in my laptop. They confirmed that a cable was broken or loose  inside of it.

I always handled the laptop with utmost care but it still broke. They fixed it but I had to wait for it to come back for about 2 weeks. I'm afraid it will break again soon when it's out of warranty

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2 Posts

12-30-2019

CH

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Re: Yoga 730 13IWL Touchscreen stopped working

2019-12-30, 15:02 PM
Ok thank you very much for your reply
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