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4 Posts

05-27-2019

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Yoga 730-15IKB - Touch screen working only for pen (not working for fingers)

2019-05-27, 9:43 AM

Hello.

 

From recent Windows update I get this issue. Not sure if it's connected to Windows update or not, but the touch screen is not working anymore when touching with fingers! I'm on latest Windows update OS Build OS 17763.529 (https://support.microsoft.com/en-in/help/4497934/windows-10-update-kb4497934).

 

It's working fine with Lenovo Active Pen 2. 

 

Tried everything on the Internet that I could find and nothing helped. There are also similar issues with 720 model (https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Lenovo-Yoga-720-touch-screen-stopped-working-with-finger/td-p/4257627)

 

Anyone with similar situation on 730? What can I do?

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165 Posts

08-02-2018

US

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Re: Yoga 730-15IKB - Touch screen working only for pen (not working for fingers)

2019-05-29, 15:13 PM

Hi tosulc!

 

Welcome to community forums,

 

Please open the Lenovo Vantage and run system update to make sure all drivers are up to date. 

 

You may download it here https://vantage.lenovo.com/if it's not installed.

 

Regards,

 



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4 Posts

05-27-2019

HR

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Re: Yoga 730-15IKB - Touch screen working only for pen (not working for fingers)

2019-05-30, 13:24 PM

Did it already. Everything is up to date. See the screenshot.

 

 

 

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3 Posts

05-30-2019

DE

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Re: Yoga 730-15IKB - Touch screen working only for pen (not working for fingers)

2019-05-30, 19:23 PM

Hi.

I have this same issue on my Yoga 720-15IKB.

I tried literally everything i could find online and on this forum (other than formating my laptop to factory settings), and, so far, no help.

It's concerning how many people have had this issue.

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4 Posts

05-27-2019

HR

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Re: Yoga 730-15IKB - Touch screen working only for pen (not working for fingers)

2019-05-30, 22:18 PM

Few minutes ago, my touchscreen was working just fine. Did the restart and it's not working again. It seams to me like this is some software issue, but I really have no time and nerves to deal with it. 

 

Contacted one Lenovo provider/service and will let them to handle it. Will report back when they return it.

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1 Posts

07-03-2019

RO

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Re: Yoga 730-13IWL - Touch screen working only for pen (not working for fingers)

2019-07-03, 16:45 PM

Hi guys. I have the same problem. I installed the last version and after 5 day the touch screen didn't work. First time I thought that the touch screen had a problem(broken something like that) but i tried the pen and it's working. I don't know had we can do but it's shameful. I paid a lot of money for what? any way..does anyoane have a solution?

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4 Posts

05-27-2019

HR

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Re: Yoga 730-15IKB- Touch screen working only for pen (not working for fingers)

2019-07-06, 12:25 PM

This is some hardware issue, I guess...

 

Went to the Lenovo official service here in Croatia and they replaced the LCD screen. Since then, everything works just fine with pen or finger touch.

 

Also, I asked them how many times did they have to change the faulty screens on Yoga 730 models? They said that this is the first one in Croatia since 730 release :(

 

btw. If you didn't know, they don't produce 730-15IKB anymore. Have no idea why. This is by far best 2in1 convertable in the world now.

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2 Posts

11-03-2019

JO

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Re: Yoga 730-15IKB - Touch screen working only for pen (not working for fingers)

2019-11-06, 15:41 PM

Please help, I am facing the same problem. Touch screen works with pen but not finger touch.

I tried everything possible except Factory Reset. I contacted Lenovo tech support but they were useless... Please help, I am travelling and I can't make use of my warranty as there is no Lenovo dealer here 

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28 Posts

07-11-2019

UA

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  • Message 9 of 9

Re: Yoga 730-15IKB - Touch screen working only for pen (not working for fingers)

2019-11-06, 19:39 PM
Could anyone try this suggestions: https://www.makeuseof.com/tag/fix-touchscreen-windows-10/
?

Another point: could you look at \HKEY_CURRENT_USER\Software\Lenovo\ImController\PluginData\LenovoAppScenarioPlugin\TouchScreen, what is there?
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