05-15-2019 11:22 AM
Hello - my Yoga 730 died suddenly last Thursday evening - no warning of a low battery (I wasn't paying attention to the charge either way, however). When plugged in, there is no light at the power port (and I've verified with a second charger that the charger is not at fault). I've tried holding the power button for 10+ (upwards of 60) seconds. I've tried the emergency reset button (the pinhole where you can stick a paperclip in). I've left it plugged in overnight. Absolutely no response of any kind.
There was a BioS update popup the evening it died that I hadn't had the chance to run (I was in the middle of a work project that I couldn't drop).
I haven't yet sought out support directly from Lenovo; the laptop is still in warranty (<5 months old). I'd rather not send it to be repaired if I can help it, as I haven't had the chance to back up my data. Is it a violation of the warranty to take the back off and see if the battery isn't seated? To take the hard drive out to back it up?
05-15-2019 01:34 PM
Welcome to the Community Forums.
I think you may have to call in technical support and have them inform of what happened specially that you verified that the charger is ok and another known good charger also fails to power on the machine.
Opening the back cover do not void the warranty among machines purchased from US or Canada as long as no damaged incurred during the process. So you can backup your files and even check the internal parts if everything is seated fine.
You can share your post to the tech team so it can cover lesser explaination how things happened and things you have tried.
I hope this helps answer your query.