07-31-2019 02:24 PM
I tried to update my BIOS and EC in response to a push from Lenovo. The BIOS succesfully updated from 7LCN26WW 1.07 to 1.09 (model DLZP3), but the EC update has been stuck at 0% for over an hour (image attached). Any suggestions?
07-31-2019 02:38 PM - edited 07-31-2019 04:19 PM
I have the exact same issue.
Can’t force power off either. It’s been about four hours already... what do i do?
called Lenovo Tech support. They said would need to send it in, it will take two weeks and thwy don’t have any loaners to give in the meantime.... seriously??? So how do I do work for the two weeks? This is not a good service for a computer (productivity equipment) company!
07-31-2019 03:41 PM - edited 08-01-2019 07:54 AM
I am experiencing the same issue. Hopefully someone from Lenovo will at least respond!
** Edited to update. I spoke to Lenovo last night and they asked me to "let it have 7 hours to finish." and "If that didn't work to do a restart."
I did explain that it would not even START the update, but whatever, I left it alone all night. Of course this morning, it was still sitting at 0%. I couldn't do a restart because it will not turn off. I called Lenovo again, went through the hoops again, and of course, they had me try a restart. No go. So, they give me the choice of sending it in or going to my local Best Buy for repair. He did try to act suprised and said that the update shouldn't have caused this. I pointed out that they should check the message board and that I was sure I was not the first caller with this issue. So off to Best Buy I go. Hopefully, this will be as painless as possible!
07-31-2019 04:55 PM
I contacted support over the phone, and in the end the only solution they could offer was to send it back in for repairs. Now I have to wait for them to contact me with info on how to send it back (in the next 3 business days). In the meantime, I'm going to let the battery run down and see if forcing a reboot that way will change anything.
07-31-2019 05:08 PM
Can the Geek Squad do anything for a fried motherboard? Or is sending it back to Lenovo the only real option? (My warranty ran out about 2 weeks ago, but I feel responsibility is all on Lenovo for this.)