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Jaechau
Paper Tape
Posts: 5
Registered: ‎07-31-2019
Location: CA
Views: 648
Message 11 of 39

Re: Yoga 730 EC Update stuck at 0%

Update: My laptop died and will not turn back on. I tried to call Lenovo Canada but they are closed until tomorrow. 

 

Does anyone have an issue with returning it after the warranty period? I purchased mine in May of 2018 so it just exceeds the warranty period. I feel like it's their fault if they push out a BIOS update without testing it first......

Mnavalta
What's DOS?
Posts: 1
Registered: ‎07-31-2019
Location: US
Views: 590
Message 12 of 39

Re: Yoga 730 EC Update stuck at 0%

Hi everyone, does anyone have an update here?

 

i am experiencing the same thing. Hard to get support on the phone too.

 

thanks

Neaira
Paper Tape
Posts: 7
Registered: ‎07-31-2019
Location: US
Views: 575
Message 13 of 39

Re: Yoga 730 EC Update stuck at 0%

So far as it seems right now: the BIOS update fries the motherboard. It has to be replaced. You can open a case with Lenovo and send it back to them or see if another computer repair place can do it.
Jaechau
Paper Tape
Posts: 5
Registered: ‎07-31-2019
Location: CA
Views: 570
Message 14 of 39

Re: Yoga 730 EC Update stuck at 0%

How do you open a case with Lenovo? I'm in Canada so all I found was a toll-free number to call them. 

Neaira
Paper Tape
Posts: 7
Registered: ‎07-31-2019
Location: US
Views: 467
Message 15 of 39

Re: Yoga 730 EC Update stuck at 0%

I called 877-345-1508. I think there's a way to contact them via the website and request they call you.
Jaechau
Paper Tape
Posts: 5
Registered: ‎07-31-2019
Location: CA
Views: 464
Message 16 of 39

Re: Yoga 730 EC Update stuck at 0%

UPDATE: Upon calling Lenovo they thought that my motherboard was fried and had no correlation to the failing of the BIOS update.

 

As my warranty expired in May 2019, I wasn't eligible to get my machine serviced.

 

After reassessing the situation a second time, customer service is willing to service my laptop for no charge. I am awaiting an email and instructions to continue.

MacHome
What's DOS?
Posts: 1
Registered: ‎08-01-2019
Location: CZ
Views: 452
Message 17 of 39

Re: Yoga 730 EC Update stuck at 0%

Completely the same Smiley Sad

 

20190801_091225.jpg

ilatyphi95
Fanfold Paper
Posts: 3
Registered: ‎08-01-2019
Location: NG
Views: 352
Message 18 of 39

Re: Yoga 730 EC Update stuck at 0%

I have the same issue, I saw the update this afternoon and when I try to update, the EC is stuck at 0%
ilatyphi95
Fanfold Paper
Posts: 3
Registered: ‎08-01-2019
Location: NG
Views: 350
Message 19 of 39

Re: Yoga 730 EC Update stuck at 0%

I am having the same issue here, the EC is still stuck at 0%. Any updates yet

Lewin19966
Paper Tape
Posts: 2
Registered: ‎08-01-2019
Location: US
Views: 337
Message 20 of 39

Re: Yoga 730 EC Update stuck at 0%

How and why should this even happen.. Just a simple Bios update is now giving users of this product headache. Lenovo should really answer this. 

My pc won’t even turn on just because I wanted to update it. 

Why spend such amount of money on a laptop just for this to happen.. 

I’m not even wasting my money on Lenovo products anymore. 

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