08-08-2019 03:20 PM - last edited on 08-13-2019 05:47 AM by Andy_Lenovo
I have the same problem. I was told my waranty expired two days before the problem.
The thing is the person using the laptop is abroad and it would be very expensive to send the laptop to the US for repairs and then return. I asked to get subsidised motherboad to do the replacement myself but the technician told me there is nothing they can do about that.
This is very anoying and frustrating. This is purely Lenovo's fault for pushing out bad firmware.
I have had similar problem with Dell where the motherboad died and they sent me the motherboard to replace the old one. This is my second Lenovo dying suddenly. The first one was Yoga 2 PRO.
I have placed an order for the new motherboard from https://www.impactcomputers.com/index.php?route=product/search&search=5b20q95866. I don't even know what firmware version that would be on the new motherboard.
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08-09-2019 04:58 PM
Just an update on how things have been going for me with my case with Lenovo. (See previous updates above.) The empty box from Lenovo arrived yesterday, and I packed up the Laptop and filled out the included form and sent it this morning. I took photos of everything before packing it up. I didn't include the power cord (there were no instructions to do so).
I'll post another update here as things progress.
If anyone else has experienced this problem I recommend calling Lenovo and explaining what happened. So far the process has been fairly smooth, though Lenovo does a poor job communicating.
08-13-2019 05:56 AM
Which country is the person using the laptop in? It may be possible the system has international warranty for that country but regardless I would suggest they reach out to support in that country. Countries cover by international warranty for a system can be checked here; https://pcsupport.lenovo.com/us/en/iwslookup
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08-14-2019 08:06 AM
Okay, here's my update. Lenovo sent a box to ship my computer back for repairs. The box arrived last Tuesday, and I returned it that day. The computer arrived at the repair center on Thursday. By Monday there was an update that they do not have the part needed on hand. Right now, the repair is scheduled to be completed by Aug 29. That's a seriously ridiculous delay. At least I'm not on the hook for paying for this, but I'm essentially without the computer for a month. There were no places within 50 miles of my location to take it for repairs, and I'm probably not up for doing it myself. But still, this is just such a giant screw-up on Lenovo's part, and has really screwed up stuff for me in the meantime.
08-14-2019 09:54 AM
The device is being used in Ghana and there is no Lenovo support on the list for Ghana.
It would be simple to get replacement motherboard from Lenovo or offer some king of compensation for affected customers that cannot easily send in thier laptop for replacement. Now it is even scary to updtae BIOS for the rest of my Lenovo products.
08-21-2019 04:59 AM
I'm happy to report that the laptop returned from the depot yesterday, good as new. (Better than new... all the data was still on it.)
Over-all I'm pleased with how things went. The turn around was as good as I hoped it would be. If I would have called Lenovo sooner the whole situation would have been resolved that much quicker. My only complaint is that the communication at the beginning was less than ideal (I didn't know what was going on for a while), but it all worked out in the end.
To everyone else who experienced this problem, I recommend calling Lenovo and making sure they understand that it was a firmware update that damaged the main board and request that Lenovo repair it free of charge, then watch your e-mail for updates on the support case.