English Community

Lenovo NotebooksLenovo Yoga Series Notebooks
All Forum Topics
Options

2 Posts

08-01-2019

US

6 Signins

31 Page Views

  • Posts: 2
  • Registered: ‎08-01-2019
  • Location: US
  • Views: 31
  • Message 31 of 45

Re: Yoga 730 EC Update stuck at 0%

2019-08-08, 7:23 AM

Can you please tell us what exactly was the problem with it and the fix? 

I really need to know that so I can figure out what to do with mine..

Reply
Options

7 Posts

07-31-2019

US

7 Signins

81 Page Views

  • Posts: 7
  • Registered: ‎07-31-2019
  • Location: US
  • Views: 81
  • Message 32 of 45

Re: Yoga 730 EC Update stuck at 0%

2019-08-08, 18:57 PM

Problem: Lenovo’s BIOS update (1.07 to 1.09) fried the mother board.

solution: install a nrw mother board.

Reply
Options

3 Posts

08-08-2019

US

8 Signins

37 Page Views

  • Posts: 3
  • Registered: ‎08-08-2019
  • Location: US
  • Views: 37
  • Message 33 of 45

Re: Yoga 730 EC Update stuck at 0%

2019-08-08, 22:20 PM

I have the same problem. I was told my waranty expired two days before the problem. 

The thing is the person using the laptop is abroad and it would be very expensive to send the laptop to the US for repairs and then return. I asked to get subsidised motherboad to do the replacement myself but the technician told me there is nothing they can do about that.

This is very anoying and frustrating. This is purely Lenovo's fault for pushing out bad firmware.

I have had similar problem with Dell where the motherboad died and they sent me the motherboard to replace the old one. This is my second Lenovo dying suddenly. The first one was Yoga 2 PRO.

I have placed an order for the new motherboard from https://www.impactcomputers.com/index.php?route=product/search&search=5b20q95866. I don't even know what firmware version that would be on the new motherboard.

 

 

Admin note; post edited in accordance with the Community Guidelines.

Reply
Options

6 Posts

08-01-2019

US

6 Signins

48 Page Views

  • Posts: 6
  • Registered: ‎08-01-2019
  • Location: US
  • Views: 48
  • Message 34 of 45

Re: Yoga 730 EC Update stuck at 0%

2019-08-09, 23:58 PM

Just an update on how things have been going for me with my case with Lenovo.  (See previous updates above.)  The empty box from Lenovo arrived yesterday, and I packed up the Laptop and filled out the included form and sent it this morning.  I took photos of everything before packing it up.  I didn't include the power cord (there were no instructions to do so).

 

I'll post another update here as things progress.

 

If anyone else has experienced this problem I recommend calling Lenovo and explaining what happened.  So far the process has been fairly smooth, though Lenovo does a poor job communicating.

Reply
Options

9356 Posts

09-04-2014

SK

32645 Signins

1207940 Page Views

  • Posts: 9356
  • Registered: ‎09-04-2014
  • Location: SK
  • Views: 1207940
  • Message 35 of 45

Re: Yoga 730 EC Update stuck at 0%

2019-08-13, 12:56 PM



Which country is the person using the laptop in? It may be possible the system has international warranty for that country but regardless I would suggest they reach out to support in that country. Countries cover by international warranty for a system can be checked here; https://pcsupport.lenovo.com/us/en/iwslookup

 

Andy

 

English Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel answered your question as the solution. 
Did you find a post helpfull? You can thank the member by awarding them a Thumbs Up
 

Please don't ask me questions by Personal Message; questions belong in the forums.
Using Browser Search to find your answers in Lenovo and Moto Community

Reply
Options

8 Posts

07-31-2019

US

15 Signins

76 Page Views

  • Posts: 8
  • Registered: ‎07-31-2019
  • Location: US
  • Views: 76
  • Message 36 of 45

Re: Yoga 730 EC Update stuck at 0%

2019-08-14, 15:06 PM

Okay, here's my update. Lenovo sent a box to ship my computer back for repairs. The box arrived last Tuesday, and I returned it that day. The computer arrived at the repair center on Thursday. By Monday there was an update that they do not have the part needed on hand. Right now, the repair is scheduled to be completed by Aug 29. That's a seriously ridiculous delay. At least I'm not on the hook for paying for this, but I'm essentially without the computer for a month. There were no places within 50 miles of my location to take it for repairs, and I'm probably not up for doing it myself. But still, this is just such a giant screw-up on Lenovo's part, and has really screwed up stuff for me in the meantime.

Reply
Options

3 Posts

08-08-2019

US

8 Signins

37 Page Views

  • Posts: 3
  • Registered: ‎08-08-2019
  • Location: US
  • Views: 37
  • Message 37 of 45

Re: Yoga 730 EC Update stuck at 0%

2019-08-14, 16:54 PM

The device is being used in Ghana and there is no Lenovo support on the list for Ghana.

It would be simple to get replacement motherboard from Lenovo or offer some king of compensation for affected customers that cannot easily send in thier laptop for replacement. Now it is even scary to updtae BIOS for the rest of my Lenovo products.

 

 

Reply
Options

1 Posts

08-14-2019

US

2 Signins

16 Page Views

  • Posts: 1
  • Registered: ‎08-14-2019
  • Location: US
  • Views: 16
  • Message 38 of 45

Re: Yoga 730 EC Update stuck at 0%

2019-08-14, 17:40 PM

Same here, I have my pc in Ghana.. what then should I do? 

Reply
Options

6 Posts

08-01-2019

US

6 Signins

48 Page Views

  • Posts: 6
  • Registered: ‎08-01-2019
  • Location: US
  • Views: 48
  • Message 39 of 45

Re: Yoga 730 EC Update stuck at 0%

2019-08-21, 11:59 AM

I'm happy to report that the laptop returned from the depot yesterday, good as new.  (Better than new... all the data was still on it.)

 

Over-all I'm pleased with how things went.  The turn around was as good as I hoped it would be.  If I would have called Lenovo sooner the whole situation would have been resolved that much quicker.  My only complaint is that the communication at the beginning was less than ideal (I didn't know what was going on for a while), but it all worked out in the end.

 

To everyone else who experienced this problem, I recommend calling Lenovo and making sure they understand that it was a firmware update that damaged the main board and request that Lenovo repair it free of charge, then watch your e-mail for updates on the support case.

 

djz

Reply
Options

4 Posts

08-03-2019

AR

7 Signins

40 Page Views

  • Posts: 4
  • Registered: ‎08-03-2019
  • Location: AR
  • Views: 40
  • Message 40 of 45

Re: Yoga 730 EC Update stuck at 0%

2019-10-03, 18:48 PM

did someone update to bios Version 7LCN29WW(V1.10)?  I'm very scared after the last update of the bios.

 

 

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete