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6 Posts

04-30-2019

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Yoga 730 Keyboard Replacement

2019-04-30, 13:31 PM

Hello,

 

I recently got my Yoga 730 (back in December), and the keyboard has been acting super odd and I was wondering if this is a common issue or if there are any easy fixes.

 

Like a week and a half ago a set of keys on the right side of my keyboard started to break. It seems like these keys are all interconnected somehow based on their locations. The keys are, 0, P, [, ;, ', and /. The weird thing is they aren't completely broken. For example, yesterday I could not get any of those listed keys, along with G and H, to work, but this morning I opened up my laptop and they are all working perfectly. I am sure it is only a matter of time before they give out again.

 

The laptop is still under warranty, but they said the process of shipping it in, repairing it, and shipping it back will all take about 2 weeks which is a long time to not have a laptop I use a lot each day for both school and work.

 

I am wondering if there is possibly a simple repair I could do myself to fix the keys, or about how much would it cost to have a third-party repair shop do the fix in shop.

 

Some other miscellanous information: The keys are not 'sticky', they feel the same as the functioning keys so there is nothing preventing them from being pressed down completely. I have not spilled anything on the keyboard so there is no damage from that.

 

Thanks for reading.

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1946 Posts

12-13-2016

US

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Re: Yoga 730 Keyboard Replacement

2019-04-30, 13:58 PM

Generally, if it's still under warranty, you'll want to send it in rather than fix it yourself and that's assuming it's the keyboard, itself, and not some driver conflict. 

 

Just to be clear, the keyboard is not physically "broken" in any way. It's just that the listed keys often don't function properly, correct?

 

You could try using System Restore to roll the 730 back to a restore point from before you had the issue. Also try a clean boot or boot into Safe Mode to see if it happens, there. 


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6 Posts

04-30-2019

US

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Re: Yoga 730 Keyboard Replacement

2019-04-30, 14:01 PM

Thanks for the response.

 

Yes, there is nothing physically broken about the keyboard (at least visibly broken). I will give the system restore and clean boot a try to see what happens.

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9 Posts

11-02-2018

RU

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Re: Yoga 730 Keyboard Replacement

2019-07-28, 3:22 AM

I have the same problem with keyboard. Keys '0','p',';',''','/','[','-' don't work, but sometimes They start work perfectly in 5 minutes, after not work again. There is a suspicion that this is due to BIOS updates, becouse after last udpdate (9MCN24WW(V2.05),12 Jul 2019) keys work fine about 1 day.

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5 Posts

10-10-2019

CA

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Re: Yoga 730 Keyboard Replacement

2019-10-10, 23:16 PM

Hi! I'm having the same issue on my Yoga 730. Have you found a solution yet? 

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9 Posts

11-02-2018

RU

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Re: Yoga 730 Keyboard Replacement

2019-10-11, 11:01 AM

Yes. I replaced keyboard in 6 days in official Service. Notebook still had warranty. Now all ok, even the information on notebook is stayed.

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5 Posts

10-10-2019

CA

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Re: Yoga 730 Keyboard Replacement

2019-10-11, 13:39 PM

Interesting. I sent mine in as well and they told me the warranty won't cover the repair. Seems to me if this is a common problem that isn't caused by an accident they should cover it - or at least be consistent. 

 

Thanks for the reply! 

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9 Posts

11-02-2018

RU

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Re: Yoga 730 Keyboard Replacement

2019-10-12, 6:22 AM

Of course this is a manufacturing defect. If you keyboard has not visible mechanical damage or flooding, then official service must rapair keyboard by free. You can try to write letter to official support on this site.

P.S. I rapaired my notebook in Russia.

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1 Posts

10-15-2012

US

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  • Message 9 of 9

Re: Yoga 730 Keyboard Replacement

2019-12-01, 15:26 PM

I've had similar keyboard issues with my Yoga 730 131KB. The keyboard was replaced TWICE under warranty and within weeks of the last repair the same issue returned. Now keys a thru f, j thru ; , shift, and others do not work.

It is getting hard to imagine that this is just a keyboard hardware issue. I've had THREE keyboards (or repairs) and none have lasted for more than a couple of months with light usage.

By now I've tried so many things it's hard to keep track. Has anyone tried an older BIOS or other software remedy that has worked? I think I'm heading towards another keyboard replacement, but want to exhaust all options first.

Thanks in advance! 

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