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Illinidiver
Paper Tape
Posts: 1
Registered: ‎04-23-2019
Location: US
Views: 114
Message 1 of 4

Yoga 730 screen not working

I have a Yoga 730-15IKB. This morning the screen would not turn on. The computer starts but the screen is black. I did the unplug, turn off, and hold the power button for 20 seconds. 

 

I hooked up to an exterior monitor and the computer worked was working but still had a black laptop screen. When I went into the display setting the computer did not detect or see the laptop monitor only the external. I ran the self diagnostic and it also did not detect the laptop screen it only detected the external monitor. The diagnostic said the gpu was running fine.

Community Moderator
Community Moderator
Posts: 1,403
Registered: ‎12-13-2016
Location: US
Views: 103
Message 2 of 4

Re: Yoga 730 screen not working

I'd actually give the power-button hold treatment a full minute, just to be sure. On the surface, it sounds as if it could be a bad panel or something as simple as a bad cable or one that simply needs to be reseated. If you're comfortable working inside of a laptop, you can try reseating the display cable, making sure to take all of the usual working-inside-of-a-computer precautions. 

 

But, yeah, if an external monitor works, the gpu is fine. 


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I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo. I love beer.
Guru
Posts: 1,312
Registered: ‎07-21-2010
Location: US
Views: 97
Message 3 of 4

Re: Yoga 730 screen not working

If it was me and its under warranty I would contact support before trying to check cables.  Don't want to take chance support will say I damaged the laptop.

 


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 I do not work for, nor do I speak for Lenovo. I will not respond to unsolicited private messages. Questions belong in the forum so it may   help other forum members as well.
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Community Moderator
Community Moderator
Posts: 1,403
Registered: ‎12-13-2016
Location: US
Views: 94
Message 4 of 4

Re: Yoga 730 screen not working

Yes, absolutely don't fool with anything if it's still under warranty. My bad for missing that. Thanks for the catch.


____________________________________
I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo. I love beer.

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