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04-23-2019

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Yoga 730 screen not working

2019-04-23, 13:24 PM

I have a Yoga 730-15IKB. This morning the screen would not turn on. The computer starts but the screen is black. I did the unplug, turn off, and hold the power button for 20 seconds. 

 

I hooked up to an exterior monitor and the computer worked was working but still had a black laptop screen. When I went into the display setting the computer did not detect or see the laptop monitor only the external. I ran the self diagnostic and it also did not detect the laptop screen it only detected the external monitor. The diagnostic said the gpu was running fine.

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2138 Posts

12-13-2016

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Re: Yoga 730 screen not working

2019-04-23, 13:59 PM

I'd actually give the power-button hold treatment a full minute, just to be sure. On the surface, it sounds as if it could be a bad panel or something as simple as a bad cable or one that simply needs to be reseated. If you're comfortable working inside of a laptop, you can try reseating the display cable, making sure to take all of the usual working-inside-of-a-computer precautions. 

 

But, yeah, if an external monitor works, the gpu is fine. 


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1879 Posts

07-22-2010

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Re: Yoga 730 screen not working

2019-04-23, 14:09 PM

If it was me and its under warranty I would contact support before trying to check cables.  Don't want to take chance support will say I damaged the laptop.

 


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2138 Posts

12-13-2016

US

4708 Signins

46866 Page Views

  • Posts: 2138
  • Registered: ‎12-13-2016
  • Location: US
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Re: Yoga 730 screen not working

2019-04-23, 14:12 PM

Yes, absolutely don't fool with anything if it's still under warranty. My bad for missing that. Thanks for the catch.


____________________________________
I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo. I love beer.

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