cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Mohamad-AG
What's DOS?
Posts: 2
Registered: ‎08-24-2018
Location: FR
Views: 374
Message 1 of 4

Yoga 900-13 ISK Not Turning On

My Yoga 900 has suddenly stopped turning on. 


The keyboard lights, screen, and charging indicator do not light up at all. I have tried turning it on while the charger is both plugged in and unplugged. I have also tried the same with the battery removed.

One indication I have that there is a current running through the laptop is through connecting my phone to the USB port right under the charging port. My phone charges while the charger is plugged in. 

I would appreciate any sort of help on this. 
Thank you!!

Sr Support Specialist
Posts: 8,339
Registered: ‎11-30-2015
Location: PH
Views: 356
Message 2 of 4

Re: Yoga 900-13 ISK Not Turning On

Hi Mohamad-AG,

 

Welcome to the Community Forums.

 

You may try going through the "power system checkout" guide here in the hardware manual (page 21-22) ensuring that the charger is providing enough power specially if you have a known good charger working. 

 

Absence of the power indicator light may indicate board failure so it would be better to have it checked internally in any computer service center else to call in technical support for in-warranty service.

 

Update us how it goes for you.

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Mohamad-AG
What's DOS?
Posts: 2
Registered: ‎08-24-2018
Location: FR
Views: 350
Message 3 of 4

Re: Yoga 900-13 ISK Not Turning On

Thank you for your reply. I do have an update. It seems the power indicator light is on now. First as orange and now white. Neither the power or reset buttons are helping turn the laptoo on, however.
Sr Support Specialist
Posts: 8,339
Registered: ‎11-30-2015
Location: PH
Views: 341
Message 4 of 4

Re: Yoga 900-13 ISK Not Turning On

Hi Mohamad-AG,

 

Can you try using the Novo button while it is turned off?

 

If the same issue then I suggest calling in technical support for in warranty repair.

 

We know that power is charging the battery up but continuing power on self test (for motherboard integrity) is not pushing through. This No POST status needs to be checked internally.

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Check out current deals!


Shop current deals

Top Kudoed Authors