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Connorpei
What's DOS?
Posts: 1
Registered: ‎07-04-2017
Location: CA
Views: 769
Message 1 of 2

Yoga 900-13ISK not turning on

Hello,

 

I bought my Yoga 900 around september-october last year and it was working great for me without any problems. 

 

However, I came home from work the other day and it would not turn on. I plugged in the AC adapter to charge it and still there was no response. The battery indicator light is not showing any signs of life either.

 

There has been no damage to it, and I had been using it the night before to watch a movie with no problems. 

 

My issue is that I bought it in Canada but I am now living in China, and I'm not sure which steps should be taken to resolve this issue. Im not sure if there is email support or a phone number I can contact, but scouring through the various support pages has been useless.

 

Anyways, any help would be greatly appreciated

Sr Support Specialist
Posts: 8,344
Registered: ‎11-30-2015
Location: PH
Views: 728
Message 2 of 2

Re: Yoga 900-13ISK not turning on

Hi Connorpei

 

Welcome to the Community Forums. 

 

The concern would likely be more of a power issue that you can isolate using the power check out guideline in the hardware manual (page 21-22). Isolating the integrity of the AC adapter as this should not only show operational charging but likewise should power on the system while plugged in.

 

If the charger is verified working ok then the system board, dc port/cables etc. should be checked with the service center. Using the International Warranty that would surely be a good option to check.

 

International Warranty Service Terms And Conditions (English):

Customers requiring International Warranty Service in China may be asked to provide one of the following in order to obtain IWS warranty repair service; proof of company identification (company letter, email, business card, company badge with photo ID), proof of purchase (purchase receipt, official order, delivery note, sales memo, or invoice), and/or proof of travel (passport with valid Visa to or from country where product was purchased, or other travel documents).

For more details on China IWS click here.

 

IWS China 400-810-8888 for Notebook

 

 

Hope this help answer your query.

 

Regards



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