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cgareth32
What's DOS?
Posts: 1
Registered: ‎06-16-2017
Location: AU
Views: 883
Message 1 of 2

Yoga 900 13ISK2 USB Ports Stopped Working

I have a Yoga 900 13ISK2

Yesterday my usb ports stopped working (the charger still works)

 

I updated the BIOS and they worked again for about 4 hours, then stopped again.

 

Can you help?

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 767
Message 2 of 2

Re: Yoga 900 13ISK2 USB Ports Stopped Working

Hello Cgareth32

Thanks for using the Lenovo forums.


If the ports worked in the BIOS, that should suggest a software problem.

 

Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.

(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal

 

If this does not work, I would recommend that you attempt a factory reset on the unit, and see if the issue persists.

Note: Please back up all your data as running this reset will delete any data on your machine

1. Turn the machine off and press the recovery button which is located usually next to the power button. If you have a desktop machine you will need to power the machine back on and keep tapping the F2 key.
2. Use the arrow keys and press enter on system recovery. ( Desktop users can skip this)
3. Select “restore from the initial backup” and then “Next”.
4. Click “start” and accept the warning messages.
Length of time can vary depending on the speed of the machine.

Hope this helps, let us know how you get on.


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